Customer Service Administrative Assistant

Stephanie DeLoach

**** ******** **** – Chaska, MN ● 952-***-**** ● **************@*****.***

SUMMARY & OBJECTIVE

Administrative professional with 15 year background. Expertise, experience and certification in:

• Multi line phones – Multi Company

• Front Desk Management

• Customer Service

• Mail Operations

• Training Preparation

• Project Management

PROFESSONAL HIGHLIGHTS

Administration

• First point of contact for all guests at the REM Minnesota office. Greet and direct visitors, answer multiple incoming phone lines for multiple businesses

• Process and mail out registrations for REM's fleet of company vehicles including 17 regional office locations in State of MN

• Schedule meeting requests, and room reservations for multiple departments

• Prepare meeting materials and food and beverage ordering

• Track office supply inventory and replenish as necessary. Various filing, copying projects as needed

• Handle time sensitive and confidential documents for Region VP and President.

• Organize Team Building events for entire office, including office outings, potlucks with in the office, etc.

• Process checks, track and maintain Reward & Recognition program for 12 states

• Work Comp data entry for HR department, process month end reports, and prepare new hire packets

• Process all Drivers License Checks for all potential applicants in all locations in MN

• Handle all troubling shooting issues for our office equipment and multi-functional copiers

• Shipping

Project Management

• Serve as back up to the accounts payable and billing department on various filing, data entry projects as needed

• Process confidential payroll documents

• Manage survey feedback project for client services in the field, and forward on to appropriate contacts

• Organized office move three times over the past 13 years: forwarding address, sending notification to all clients and vendors/suppliers, labeling boxes, contacting vendors for moving office equipment

EMPLOYMENT HISTORY

• REM Minnesota – Administrative Office Assistant Edina, MN 1999 - Present

• Bank Teller State Bank of Chanhassen Chanhassen, MN 1995 - 1999

EDUCATION & TECHNICAL SKILLS

• Computer skills: Microsoft Word, Excel, Access, Outlook, Publisher, PowerPoint

• Other systems: iProcurement, Avatar System, Oracle System and BOA Works Program

• Training Seminars: Dealing with Difficult People

• Workshops on: Communication utilizing spelling, grammatical skills, and e-commerce

• Excellence in Administrative Assistant

• Trainer

LEADERSHIP & COMMUNITY INVOLVEMENT

• The study of martial arts for 15 years and earned by 4th degree black belt

• Continue to instruct and teaching martial arts of all ages at the Chaska National Karate School

• Ability to lead and instill in classes self-confidence , respect for others and self, personal safety through hard work

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