Sales Customer Service

Peter J Nichols

**** ***** ********** ****, ***********, VT 05301

Phone: (802) 254-9155Cell: 802-***-**** E-mail: **********@*******.***

Profile

Collection Agency Business Owner/SENIOR LOAN OFFICER /Salesperson and Manager/Account Executive with 30 years of experience in Collection/Sales Management/Teaching/Social Work/Credit/ Hearing Technology/ High Tech Barcode Labeling/and Mortgage origination. Progressive results oriented sales and customer service. Demonstrated record of achievement, proven sales record, met and exceeded goals in both Domestic/International Sales. Former Sales Manager Latin America for high tech manufacturer. Talent for pro-actively identifying and resolving problems, creating solutions achieving win-win sales - reversing negative trends. Ability to deliver high quality work and exceed customer expectations.

Positions

Action Collection Agency, LLC, Keene NH June 2008 to Present

Owner

Consistently profitable agency with an A+ BBB record /BBB award for never a complaint.

THE Mortgage Authority, Keene, NH 2003-2008

Senior Loan Officer self-generated all business

produced more loans than all other Loan Officers

Extensive experience in credit repair

Employability Staffing, Claremont, NH 2002-2003

Business Resource and Development Specialist

Marketed Staffing services B2B

W H Brady/ Imtec Identification solutions 1998 - 2002

International and Domestic Territory Sales Manager Latin America

Label and Machine Sales and training

Mass Mutual, Nashua, NH 1996 - 1998

Securities and Insurance sales

Extensive prospecting

Nichols Hearing Center, Troy, NY 1995 - 1996

Owner/Hearing Aid Specialist

Beltone Corporation, W. Springfield, MA 1990 - 1995

Branch Sales Manager, Senior Hearing Aid Specialist

State of Massachusetts, Welfare Department. 1988 - 1990

Bilingual Financial Aid Social Worker

Vermont Academy, Saxton River, VT 1986 - 1988

High School Teacher of Spanish

Hotel Pharmacy, Brattleboro, VT 1983 - 1986

Customer Service

Brattleboro Music Shop, Brattleboro, VT 1983-1986

Percussion Instructor

Professional Musician/Studio recording 1986- present

AREAS OF STRENGTH

Building rapport/Finding solutions to needs/Closing sales thoroughly and softly.

Bilingual in Spanish(Caucasian)

Business Development and relationship building/networking.

ACCOMPLISHMENTS

Purchased and achieved consistent growth in a Collection Agency, maintained all clients., handled all job functions. Closed 77 Mortgage Loans personally .Highest Producer in Mortgage Office every year.

Generated over $1 million gross territory sales two consecutive years at Imtec, exceeding goals and quota.

Placed within top three High Tech Revenue Producers two consecutive years at Imtec. Experienced with high tech barcode/specialized durable label solutions, print and apply machine sales. Three years focused in international inside sales to all countries in South America .Succeeded at in-home sales(Beltone).Top Company producer. Beltone Senior Master Consultant sold over 300 units each year. Awarded at national convention. Identified target market segments, developed selling strategies and tactics, established a disciplined calling program. Initiated cold calls, follow-up and service in conjunction with multiple marketing systems. Earned Salesperson of the Year three times at Beltone. Received Salesperson of the Month award many times at Beltone. Spearheaded new business development, expanded sales territory and established and created/managed 2 Branch offices for Beltone in Southern Vermont. Exceeded sales and gross projections. Transformed negative service situations into positive sales opportunities. Small business owner. Managed salespeople and administrative . Interviewed, hired and trained employees. Performed other personnel functions. Developed Tele-sales program - introduced, facilitated and practiced successful tele-marketing and direct mail. Trained telemarketers and revamped outdated procedural systems. Over three years training in branch operations and origination. Marketing techniques experience and also in Teaching - Education .Re-determined and provided needs of 135 Hispanic welfare clients, motivated to pursue gainful employment. 2 Years as a Social Worker. Educated and counseled students and parents while a High School Spanish Teacher.

EDUCATION

BA in Spanish, Keene State College

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