Software Support

Richard Grayson

Field- COMPUTER TECHONOGLY

Contact

Cell: 678-***-****

e-mail : ********@*****.***

Address

**** ********** *****, ******** ** 30038

Profile

Objective I am seeking a position within the Computer & Information Technology department, possibly Help Desk.

Availability March, 2010

Key Skills

Proficient or familiar with a vast array of software languages, concepts and technologies, including:

Windows Remedy, Kronos Windows, SAP, ESS NetMeeting, AS400 ,

Lotus Notes, Lotus123 SQL Server K-Portal Network fundamentals

Education

Jun09 to Current BS in Criminal Justice

Bauder College Atlanta, GA

1996 to 1998 Associate in Information Technology

SCHOOL NAME, NC State, Raleigh, NC

1995 to 1996 Associate in Computer Technology

SCHOOL NAME, Orangeburg Tech, Orangeburg, SC

Work Experience

Wireless Generation, Alpharetta, GA

System Analyst (Dibels, mCLASS Reading, Reading 3D, mCLASS Math, e-Class, Circle TPRI,) June 08 to February 09

I provided support for educational software, and applications. I supported applications like Dibels, mCLASS Reading , Reading 3D, mCLASS Math, and Circle. I provide support of the applications on Windows XP, and Windows Vista. I provided support also for Palm PDA's, and Win Mobile device. I also provided training classes for the Companies Applications, and Software.

Georgia Pacific, Atlanta, GA

System Analyst (AS400, SAP, ESS, Kronos,) February 07 to May, 2008

I provided support for Mill Application Systems(ESS, AS400, SAP, K-portal, etc). I also monitored Mill Systems, and dispatched Tech as needed. I also provided Windows, and Microsoft Office support for other Department within Georgia Pacific. I supported Blackberry, and Laptop wireless connection for VP's.

Teletech, Fairfield, AL

TSA (Hardware, and Software Support) July 04 to August 08

Provided support for internet connectivity, and Home, Small Business Networking. I support for routers, and wireless router (D-Link, Linksys, Belkin, NetGear, Cisco). I also supported DSL, VPN, and Modems. We also provided our customers with remote desktop software. Provided support for satellite receivers(Dish Network), and digital DVR’s. I Provided support on HP PC's, and Laptop's, and HP system software.

IBM, Raleigh, NC

Warranty, and Helpdesk Tech August 98 to May, 2003

Provide warranty support for major companies, and Helpdesk support for Stores, and Customers. I also supported IBM PC's, and Think Pads, Lotus Notes, Lotus 123, Window 98, NT, and Windows 2000 Server.

Activities and Interests

Computer Build, and upgrade computer

Automobile Work on all types of cars

Photography Pictures of nature.

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