Customer Service Manager
Resume:
Ivan Villanueva
Inglewood CA. *0301
****************@*****.***
Objective:
To obtain one of the Marketing Research/Journalism Intern position with this leading wherein my five-plus years in Communication/Editing and Organizational Support experience may be utilized. Along with this background, a proven record of relationship-building, management/coordinating, and research skills is available. I have excellent bilingual abilities (English + Spanish), with equally excellent interviewing, communication, and people skills.
Highlights of Qualifications:
•Extensive knowledge/practice with Organizational Communications principles.
•Communication & Organization – Business Development; Bachelor of Arts (UCSD, 2004).
•Experience with Database Management and CMS technologies (current and past).
•3.57 Graduate School GPA (Communication Studies, International Relations emphasis, CSUN, 2007).
•Excellent organizational, prioritization, decision-making, and communications skills.
•Extensive relationship and customer service skills.
•Ability to develop, produce, and write content under time-sensitive deadlines
•Strong interpersonal and conflict resolution aptitude. Able to work independently as well within a team
Education:
Master of Arts Degree – Communication Studies 08/2005 – 12/2007
(Emphasis in Organizational & Intercultural Communication, Health)
California State University, Northridge
Bachelor of Arts Degree – Communications 09/2002 – 09/2004
Minor of Arts Degree – Political Science
University of California, San Diego
Work Experience:
SUBSTITUTE TEACHER
KELLY EDUCATIONAL SERVICES – Long Beach, CA. 11/2010 – Present
•Provide K-12 instruction in public/charter schools across Southern California.
•Implement existing lesson plans and coordinate school-related administrative activities.
•Generate instructive lesson plans when regular classroom teachers don’t provide one.
PROGRAM ASSISTANT
THE FAIR OBSERVER 11/2011 – Present
•Have published several articles relating to issues of immigration, geopolitics and communication.
•Generate ideas and pitch stories to a set staff of editors and writers.
•Peer edit and review potential articles and/or essays.
EDITORIAL ASSISTANT
THE ADVOCATE – Los Angeles, CA. 09/2011 – 01/2012
•Published online stories relating to target audience.
•Researched and fact-checked potential leads.
•Interviewed persons of interests and verified all relatable facts.
ONLINE ARCHIVES MANAGER
WARNER/CHAPPELL MUSIC - Los Angeles, CA. 05/2008 – 09/2010
•Maintain and retrieve time-sensitive documents for processing/scanning into database.
•File and organize company song/contract files adding/subtracting addendums as needed.
•Generate spreadsheets for presentational purposes and assist in client meetings.
•Greeted clients, made appointments, and maintained/edited facility schedule.
ONLINE MARKETING COORDINATOR
NACIONAL RECORDS - Los Angeles, CA. 01/2005 – 8/2005
•Oversaw the online marketing campaign of special projects and helped plan/coordinate
events via social media networks (primarily MySpace at the time).
•Helped sort through and organize incoming media materials as well as solicit online.
•Assisted in music compilation and brainstorming sessions/meetings.
COPY EDITOR
CAMPUS CIRCLE – Los Angeles, CA. 04/2008 – 10/2008
•Covered and wrote stories on a weekly basis.
•Liaison with persons of interests/research potential material.
•Met time-sensitive deadlines and reviewed other peer articles.
ENRICHMENT LEADER
KEEP YOUTH DOING SOMETHING (KYDS) - Los Angeles, CA. 09/2007 – 01/2008
•Tutored elementary school kids and oversaw recreation activities (Soccer, Softball).
•Acted as liaison between parents and teachers and maintained progress of all the youths.
•Implemented program design and strategies to fit needs of individual youths.
Outreach Coordinator
West LA Metro Alliance – Los Angeles, CA. 02/2000 – 07/2002
•Oversaw and implemented the voter rights/registration organization aimed at increasing constituent representation as well as the organization’s outlook.
•Canvassed certain neighborhood districts aimed at increasing membership/organization visibility, and success of particular campaign strategies/drives.
Contact this candidate