Customer Service Manager

Emerald Diaz

**** *** ****** # *

Rosenberg, Texas 77471

832-***-****

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OBJECTIVE

To obtain employment at a local reputable establishment.

EDUCATION

A. A.-Associate in Liberal Arts, Richland College, Garland, TX

EMPLOYMENT HISTORY

2011-2012 Caregiver, Franklin Park Stone Oak, San Antonio, TX

2010-2011 Sales Associate, Macy’s, Garland, Texas

2008-2010 Caregiver, Heritage Senior Care, San Antonio, TX

2007-2008 Manager, Pizza Hut, San Antonio, TX

2004-2006 Telebanker/Customer Service, IBC, San Antonio, TX

2004-2004 Assistant, Satel’s, San Antonio, TX

2003-2004 Cashier, Bill Miller, San Antonio, TX

PROFESSIONAL WORK EXPERIENCE

Caregiver for Franklin Park Stone Oak. Provided overnight care for the elderly with Dementia and Alzheimer’s. Caregiver for Heritage Senior Care. Provided overnight care for the elderly in their home environment.

PROFILE

Highly organized and dedicated, with a positive attitude. Able to handle multiple assignments under high pressure and meet tight deadlines. Excellent customer service skills.

COMPUTER SKILLS

Applications: Microsoft Word, Excel, Works.

Operating Systems: Windows 95, 98, 2000, XP, Vista.

Other: Internet Explorer.

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