Customer Service Manager

CHARLES R. JACQUE

*** ********* ***** ******, ***. 205 - MIAMI, FL 33169

PHONE: 703-***-**** - Email: ********@*******.***

A Global Logistics/Transportation Manager with compliance management experience and over 15 years of experience in effective team building, increasing revenue, productivity, and reducing costs

Summary of Qualification:

• 16 Years of management experience in Transportation and Logistics in a domestic and international arena

• Manage supplier and vendor relations as well as negotiating rates in different countries

• Expert in international transportation, logistics and supply chain with experience in ocean, rail, air, barge and truck.

• Plan and direct all hazmat transportation programs both domestic and international

• Negotiate rates with cargo carriers and sub contractors of commercial carriers to obtain air and ocean freight rates at the least cost

• Empowered Official in all compliance related areas

• Evaluate current changes in EAR, NAFTA, 49 CFR, AES and C-TPAT

• Educate senior management and modify the organizations trade compliance program to meet regulations

• Knowledge of ITAR, Duty Drawback and Deemed Exports rules and regulations

Key Strength Include and not limited to:

• International working experience

• Budgeting for multi facilities

• Contract Negotiation

• Cost reduction in freight cost

• Out of gauge cargo movement for truck OTR and ocean movement

Professional Experience:

On Rite Inc. (Ft Lauderdale, FL) March 2008 to Present

Export/Import Compliance Manager

• Work closely with government agencies to ensure full compliance for the company

• Create and maintain compliance manual and update changes as needed

• Create and maintain the EMCP and update as necessary

• Ensure products are classified correctly

• Maintains records for rulings and classification

• Manage international team with EAR, AES and 49CFR responsibilities

• Serve as an empowered point of contact for all compliance issues for imports and exports

• Ensure all documentation & declarations are accurate and in compliance with regulations / trade agreements

• Direct and develop operations including receiving, replenishment, order fulfillment and returns processing

• Manage outbound transportation process and negotiate cost effective freight programs

• Investigate process improvement and management methods to optimize workflow

• Develop key performance metrics to drive productivity, accuracy and safety

• Train employees and update management of changes to compliance laws

Tropical Shipping, Inc. (Miami, FL), Jan 2005 – May 2007

Trade Support Manager

• Oversee traffic customer service and warehouse departments for an ocean shipping company servicing global accounts and local suppliers shipping worldwide

• Develop and administer the $20M annual operating budget for two ports; allocate funds to facilitate cost-effective operation; conduct quarterly business segment reviews

• Coordinate major projects in the Cayman Islands, with cargo originating from international ports

• Manage the international pricing function for the trade

• Increase revenue through aggressive project management strategy

• Managed contracts with stevedores, vessel charters and trucking companies

• Reconcile, audit and approve freight and third party invoices

• Responsible for carrier performance, selection and rate structure

• Serve as first point of contact – analyze and resolve all customer service issues concerning shipping rates, cancellations, weather concerns, departures, and arrivals

• Work with the third party vendor/agent for the warehouse in ensuring proper receiving and loading of LTL cargo, obtaining the highest stow, and having adequate staffing

• Interface with plant managers to schedule delivery times and dates

• Negotiate vendor contract for inland transportation

• Through the variance report analyze actual versus plan and make adjustments

CHARLES R. JACQUE

869 NORTHWEST 214TH STREET, APT. 205 - MIAMI, FL 33169

PHONE: 703-***-**** - Email: ********@*******.***

UPS Supply Chain Solutions (Atlanta, GA), 2001 - 2005

Supply Chain Supervisor

Provided a dedicated delivery service moving cargo via ocean carriers, airlines, trucking companies, and rail to domestic and international destinations:

• Worked with warehouse management to maintain low inventory and reduce breakage and claims

• Work closely with IT department to provide technical assistance on best practices for cargo movement

• Held monthly meetings to establish and maintain a professional work atmosphere, foster an environment of ownership and accountability, and improve employee morale and retention

• Conducted performance audits to identify areas of potential improvement; developed new policies and procedures to increase productivity and reduce operating expenses

• Reviewed transportation expenses to ensure cost-effective operation and customer satisfaction

• Conducted regular audits of internal and client facilities; developed and implemented new operational processes to accommodate customer needs; and ensured satisfaction of all contractual obligations

• Analyzed and resolved productivity bottlenecks; tracked and communicated project progress and cost to senior management; developed and presented weekly cost analysis reports to the client

• Monitored compliance with all local, state, and federal laws

• Reviewed equipment lease and vendor contracts to maintain competitive and cost efficient operation

• Worked closely with the insurance company on accident and injury reports and claims

• Conducted random invoice and manifest audits to ensure accurate reconciliation with delivered cargo

Maersk Sealand, Inc. (Atlanta, GA), 1997 - 2001

Logistics Manager, Export Import, 1999 - 2001

• Educated shippers in procedures for packing, loading, and shipping hazardous cargo using DOT and IMO rules and regulations for an international containerized provider with over $2B in sales worldwide

• Consulted with shippers to identify opportunities to reduce costs, improve transit times, and reduce delays when shipping hazardous cargo

• Coordinated with 30 sales offices and up to 40 clients to pre-empt issues that may result in service failures, while maintaining a proactive attitude towards improving client relations and expediting shipments

• Worked with US Customs for pre-release of large accounts as Wal-Mart and Home Depot

• Maintained a database of restrictions by domestic and foreign countries for both import and export operations

• Collected and updated information to support scheduled departures; transmitted manifest information to all destination ports

• Worked closely with all trade lanes to provide new information on changes affecting destination countries and consignees

• Provided rates for one-time and volume shipments for small and medium sized clients

• Negotiated service contracts for clients with broad scales of shipping needs, resulting in lower rates and an increased customer base

Other Employment:

Rate Specialist, P&O Nedlloyd, (Atlanta, GA), 1996-1997

Assistant Supervisor, Holiday Inn (Washington, DC), 1992-1995

Education and Training:

MBA International Management, Southeastern University (Washington DC), 1988

BS, Economics, Jackson State University (Jackson, MS), 1986

References Available Upon Request

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