Customer Service Manager
Resume:
Aura Fanas
Philadelphia Pa ****4
********@*****.***
Objective: To obtain a career in the Customer Service Area.
Education: Mastbaum AVTS
Philadelphia, PA 19134
Graduated June 2009
Jones Middle School
2950 Memphis Street
Philadelphia, PA 19134
Graduated June 2005
Experience: El Pueblo Insurance Agency
709 E Allegheny Ave
Philadelphia Pa 19134
May 26, 2011 thru June 27, 2012 Office was sold
Manager, Front Desk Agent, Tax Preparer and Public Notary
Salary: $08.75 per hour
Pinnacle/ National/ Alamo
8800 Essington Ave
Philadelphia, Pennsylvania 19153
April 2011- May 2011
Salary: $8.50 per hour
Burlington Coat Factory
1830 route 130
Burlington NJ
06/22/2009-03/09/2010
Salary: $7.50 per hour
Laid Off
Key Skills
Communication: Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions.
Problem solving: Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality.
Team Player: Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.
Planning and organizing - Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.
Languages: English/Spanish
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