Customer Service Accounting
Resume:
http://www.linkedin.com/in/maria******
Zephyrhills, Fl. 33541
************@*****.***
PROFESSIONAL EMPLOYMENT OBJECTIVE
Position in Accounting or Finance where 15 years of professional experience will add value. Motivated to learn and apply new concepts and skills.
PROFESSIONAL PROFILE
An accounting and financial professional with extensive experience in Financial Reporting, Planning, Analysis, Reconciliations and accounting principles for both GAAP and regulatory accounting (STAT). Proven ability to develop and integrate processes and procedures that impact efficiency and positively affect bottom-line productivity. Principal areas of practice: Financial Analysis & Reporting, Investment, Ad-Hoc report, General Ledger Reconciliations with emphasis on Bank Reconciliation, Commissions, Suspense Reconciliations, Subsidiary Billing, Systems and Budgeting. I take pride in possessing qualities such as being a self-starter, team player, and problem-solver with ability to meet customer needs and details. I am fluent in English and Spanish.
PROFESSIONAL EXPERIENCE
CONSULTANT 2008- 2010
CITRUS HEALTH CARE., Tampa, FL 2010 – 2010
Financial Consultant., Creative Financial Staffing
Responsible for handling the leads, coordinating and assisting the independent auditors, and communicating with the regulatory examiners. Functions include evaluating the adequacy and effectiveness of the internal and external Statutory and GAAP reporting for health insurance and as well for compliance with Sarbanes-Oxley. Reviewed, prepared, and maintained complete supporting documentation for the external auditors. Prepared monthly commissions for commercial businesses and individual brokers and agencies. Maintained, reported and improved the process for investment portfolio accounting that compliance with GAAP and STAT regulation. Assessed the reliability of financial and operational information, and implemented any necessary changes that were needed to strengthen and improve the processing and controls. Ensured the accuracy and integrity of financial records, including account reconciliations, trial balances, work papers, and other supporting documentation. Worked with Actuarial, Claims, Policy Services, Reinsurance Accounting, as well as other departments to ensure accurate and consistent information is included in the general ledger.
Selected Accomplishments:
• Reviewed, prepared and maintained completed supporting documentation for the external auditors.
• Designed and implemented the new reconciliation that is more accurate and efficient for the independent auditors.
• Analyzed and identified overpaid commissions and resolved by implementing a new procedure that would reduce commissions by 50%.
• Designed and implemented the STAT general ledger.
• Streamlined and automated report for STAT.
• Designed and implemented reconciliation or reported for investments portfolio. Ex. Journal entries, rollforward investment, STAT schedule or exhibit, etc.
UNIVERSAL AMERICAN CORP., Lake Mary, FL 2008 - 2009
Assistant Controller, Financial Reporting (Robert Half Management Resources)
Responsible for the coordination and preparation of the internal and external Statutory and GAAP reporting for eight life & health insurance subsidiaries, including preparation of financial statements, annual statement and supplementary requirements, workpapers, line of business reports and analyses, account analyses and account reconciliations, etc. Ensures accuracy and integrity of financial records including account reconciliations, trial balances, workpapers, and other supporting documentation. Works with Actuarial, Claims, Premium Accounting, Commission Accounting, Policy Services, Reinsurance Accounting, General Accounting, Budget and Cost, Tax and other departments to ensure accurate and consistent information is included in the general ledger. Ensures timely preparation of quarterly STAT and GAAP reports to management. Provides assistance to independent auditors, regulatory examiners and internal auditors with regard to area of responsibility as well as for compliance with Sarbanes-Oxley.
Selected Accomplishments:
• Streamlined and automated report for STAT and GAAP Reporting.
• Established procedures (Checks and Balances) for the reconciliation module to ensure all transactions are accurately recorded for GAAP and FASB accounting purposes.
• Designed and Implemented procedures and new reconciliation to ensure accurate and efficient Quarter-end closes.
METLIFE, INC., Tampa, FL 1996 – 2008
Senior Financial Analyst, US Controller (2006 – 2008)
Provided investment analysis input to Actuaries for Deferrable Acquisition Costs (DAC) Valuation. Calculated and booked expenses entries for Policy Loans. Created, monitored and compiled for Actuarial Functions custom balance sheets. Developed and prepared: Investment Allocation Prorates, Individual (IB) Investment Yields Report for Invested Assets/Net Invested Income (NII)/ Yields on STAT Basis, STAT Yield Reports for the Dividend Scale Analysis. Calculated Group Conversation Policies are policies that began as Institutional Life Policies, Prepared and Develop Ad Hoc Reports. Extracted financial data from Oracle, Cognos and Hyperion and imported the information into management reports. I used Regulation 33 to allocate the NII based on STAT Reserve Balances.
Selected Accomplishments:
• Streamlined and automated DAC Yield report for management and reduced man-hours 80 hours a month.
• Played a role in importing ledger to a new Oracle-PeopleSoft platform and assisted in the upgrade of Hyperion Financial Management (HFM).
• Team leader for the clean-up of the affiliated Invested Assets.
• Improved efficiency and accuracy for the Asset Liability Management Report (ALM) that reduced man-hours 36 hours a month. Also, resolved differences between unrealized and Security Leading $1 billion and worked with the investment group to open account to clear $3 billion.
• Designed and implemented new reconciliation process that reduced man-hours 12 hours a month.
• Wrote accounting procedures that self explanatory and can be followed without any explanation.
• Modified existing General Ledger “canned” reports to capture new information.
• Assisted in created welcome packed for new associated.
• Budgeting, planning, analysis, reporting, policies, and process development for Professional Woman.
Financial Analyst, Reporting Controller (2004 – 2006)
Prepared accurate and timely quarterly and annual financial reporting and consolidated reporting for subsidiary companies and additional required filling for both GAAP and regulatory reporting (STAT). Reviewed and
analyzed financial results of operations for senior management review. Researched and corrected variances and omissions. Developed and prepared flash report system for consolidated monthly Operating Earnings Report
that performed forecasting, actual, and budget results and investigate fluctuations for senior managements. I performed Ad-Hoc on a regular basis. I also provided supported documentation reports for both internal and external auditors as well as for compliance within Sarbanes-Oxley guidelines.
Selected Accomplishments:
• Designed, implemented and improved processes and controls over the financial reporting process. Ex. Increase accuracy for one schedule by 90% in one week.
• Prepared merger acquisitions and dissolution transitions as well as preparing monthly, quarterly, and annual financial reports for Managements, Board of Directors, SEC and other Regulatory Authority (STAT).
• Reduced late entries into Ledger during monthly close process by working with other areas to resolve issues.
• Explanations are supported by the system documentation and are produced on time. All manager and external auditor questions are resolved prior to filling.
• Member on Hyperion Enterprise conversion for new Hyperion Financial Management (HFM) converted.
• Assist in the implementation Wings for Statuaries Reporting and training the other areas to use the system.
• Partnered with the other areas across the company to determine/assign specific responsibilities and conducted necessary training to transition work to those areas.
Accounting Analyst, Accounting Controller (1996 – 2004)
Suspense Controller- Directly responsible for final approval of 178 Suspense Account, month-end closed and provided information to outside auditors as needed. Trained staff members and other areas to perform monthly
Reconciliations, and cleared the outstanding items for the Inter-Company Accounts, Suspense Accounts, Intra-Company Accounts and the Bank Account.
Selected Accomplishments:
• Designed, developed and maintained Access database programs for tracking the suspense account.
• Reduced the Inter-Company Account with the combined balance of over Five billion Dollars.
• Reduced aged items by 80%. (2001-2003) by improving reconciliation processes and clearing old suspense items.
• Partnered with Tax Department, Individual and Institutional entities to improve and reduced suspense items.
• Developed corrective actions to improve financial and business process controls including new reconciliations between the three systems. Ex. Identified/eliminated the outstanding items between the three systems for the Intra-Company Account, in the amount of $83 million/2,334 items.
• Improved the process by requesting that each of the reconciliations include action plan and all back up necessary for the external auditors.
Subsidiary Billing-Performed subsidiary billing functions for assigned accounts and compiles with GAAP and STAT requirements. Performed reconciliations that required ledger vouchers, wire funds, and aged items.
Selected Accomplishments:
• Dramatic reduction in the subsidiary account billing for Met Auto & Home eliminated 6,635 aged items.
• Reduced duration of monthly subsidiary billing process by 30%, by automatically adjusting and eliminating entries, streamlining process and procedures and eliminating the manual input of financial data into spreadsheets.
Recon Plus System- Reviewed and enhanced system setup, user access, and security systems. Maintained customer service, and personnel training as well as providing troubleshooting for the system.
Selected Accomplishments:
• Repository account conversion for Recon Plus System. Reduced one man in suspense.
• Initiative weekly reports to managements, internal auditors, external auditors, and internal customers which resulting in more the 50 account was close and reconciled 100 accounts that were not being reconciled.
• Developed and managed all monthly close-end accounts and reconciliation between Recon Plus and the General Ledger. Resolved deficiencies in 20 accounts and 400 items around $1Mill.
Bank Reconciliation- Responsible for reconciling 25 bank accounts and providing customer service.
Selected Accomplishments:
• Improved the quality controls and identified and reduced the aged check outstanding items around $3 billion dollars.
• Responsible for closing eleven disbursement accounts and clearing the outstanding checks.
• Responsible for gathering the employee survey results and raw data.
• Performed project of transferring out-dated general ledger conversion to new general ledger. Responsible for ensuring the accuracy, validation of the UDAK transaction, account file, cross referenced GL account, cost center, and Dept I.D transaction.
EDUCATION
Masters of Accounting and Financial Management (MAFM), Keller Graduate School of Management, Tampa, Florida
Bachelor of Science, Accounting, Athens State College, Athens, Alabama
Candidate for CPA designation, currently studying for the CPA exam
ADDITIONAL SKILLS & TRAINING
Oracle - PeopleSoft, Hyperion, Recon Plus, Cognos, SUN GARD, EAS, EAS BIO, QuickBooks, Wings, AS2000, eFreedom, EDCS, Health Trio, Microsoft 2003 and 2007 : Word, PowerPoint, Excel, Access, Outlook,and Publisher, Lotus Notes, Money Laundry Detect, training in GAAP, and Book Seminar for STAT.
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