Uday Gupte

*** ****** **** *****, *******, GA ***24 404-***-**** / llu1dj@r.postjobfree.com

SENIOR OPERATIONS & MANAGEMENT EXECUTIVE

Raising the standards of organizational leadership and executive management

Through personal integrity and high level of professionalism

Education: MS - Business Administration (Finance) - Rochville University USA

Post Graduate Diploma - Business Management - Mumbai India

Diploma - Computer Studies Programming - Apple Industries (N.C.C. UK.)

B.Com - Accounting and Computer - Mumbai University India

Languages: Java, JSP, JDBC, EJB, JavaBeans, TCL, C#, C++, PHP, Visual FoxPro 5, COBOL, CICS, JavaScript, EDI, XML, ASP, HTML, FrontPage 6.0, VBScript, VB 6.0, VB.net, ASP.Net, ADO.Net, COM, DCOM, Flash, AJAX, DreamWeaver, DHTML, WCF, WPF

E-Commerce

Tools (CMS): Vignette Story Server, VEAP, Vignette Syndication Server, Vignette Business Integration Studio, Documentum, Cold Fusion, Alfresco, Joomla, Liferay Portal

Application

Servers: WebLogic 6.0, Web Sphere 5.0, 4.0, 3.5, JBOSS, Tomcat, SharePoint

Databases: Oracle 10g/9i, SQL Server 7.0/2000/2003/2005, Teradata, MS Access, Sybase 12, Active Directory, ISAM, MySQL

Operating

Systems: SCO UNIX 5.0, Novell 4.10, Win 95/98/NT 4.0, 2000, 2003, XP, CITRIX client, Linux

Tools: Oracle Tools (Developer 2000, Oracle Forms 5, Reports 3, Graphics 3, PL/SQL 2.3, SQL *Plus 3.3, SQL *Loader), Designer 2000, ERWIN 2.0, Visio, TOAD for Oracle, Site Minder, Web Edit Pro Ver 3.0, Shell scripting, ETL, Crystal Reports, LDAP, Webtrends, WebInspect Security tool, TIBCO

ERP Oracle

Applications: Oracle Apps 11i, General Ledger, Receivables, Payables, Order Management, Advanced Pricing, Order-to-Cash, Inventory, Bill of Material

QA Version &

Testing Tools: PVCS, Visual Source Safe, Load Runner, WinRunner, Test Director

Web Servers: Netscape Enterprise Server, IIS 6.0, Apache, iPlanet Web Server

Methodologies: UML, JAD, RAD, RUP, SOX, ITIL, BPR, Agile development, Six Sigma (DMAIC)

Document

Management: Kodak Docushare, Concordance

Project

Software: MS-Project, spiProject

Business Intelligence Tool: Cognos, Business Objects

Windows

Software: MS-Outlook, MS-Exchange, MS-Office

Hardware: IBM Servers & PCs and Mainframe, Compaq Prosignia, Compaq 360DL, Dell PowerEdge 6450, Sun Solaris and Data General Aviion Server

Management Highlights:

• Department management, including department creation, reorganization, and expansion

• Staffing, including planning, creating job descriptions, recruiting, interviewing, and hiring

• Personnel management, including supervision, evaluation, 360 Degree feedback, firing, allocations, motivation, rewards, and counseling

• Financial management, including budgeting (CAPEX and OPEX), P&L, forecasting, purchasing, and asset control

• Project management, for projects involving tens of people and millions of dollars in funding

• Methodologies & Processes, CMMi, SOX, ITIL, Six Sigma (DMAIC), SDLC, Agile Waterfall, SCRUM, RAD and FDA CFR Section 21 Part 11

• Vendor management, including identification, MSA’s, SLA’s, service contracts, RFP creation and evaluation, selection, negotiation, and relationship management

• International management, including familiarity with various international business cultures and sensitivity to cross-cultural issues

• Incident management, for critical and complex multi-party security and serviceability incidents

• Consulting, including proposal creation and RFP response, project design and management, meeting facilitation and leadership, and customer relations

• Training, including design, creation, presentation, recruiting, management and evaluation

Experience: Concept Software & Services, Inc.

Dates: 01/08 - Present

Title: Director- Program and Projects

Reporting to the President, managing projects & making key decisions on developing strategic alliances with companies. Oversee all the projects that are done for clients through SOW, RFPs won and in-house product development. Concept is a GOLD implementation and system integration partner with ALFRESCO & TIBCO products. Responsible for managing project teams including Managers, Project Managers and consultants of around 65+ staff including onsite, offshore for development, testing, and networking. Increased company turnover from $2.8 Million to $5.2 Million last year.

• Key executive responsible for establishing, developing strong and collaborative relationships with implementation of projects for divisions of State of GA EPD DNR, Washington Post, Dell Federal, T-Mobile, HCL, Hughes Telematics, and other clients like GE, UPS, ADP, HP, BMC, GHA, etc.

• The projects are done in J2EE, .NET, Silverlight, Sharepoint, Oracle 11G, SQL Server 2005/2008, Teradata, QA Testing, Paradox, Vignette, Alfresco, TIBCO, BI Cognos, Websphere, SAP, Oracle Apps11i, Informatica, etc.

• Presented business strategies, budgets, and resource requirements to Company Management. Highly developed written and oral communication skills to interact, negotiate, and consult with all audiences.

• Manage a capital budget (CAPEX) of $1-$2 million and an operating budget (OPEX) of $1 million.

• Key processes implemented include change management, SLA’s, formulating and managing to KPI metrics, capacity planning, SDLC (Software Development Life Cycle), security and asset and data management.

• Responsible for managing multi-disciplinary teams of ecommerce web, Java, .Net, database admin, managers in USA and India on multiple concurrent projects. Provided vision, feature roadmap, design and contributed to technical architecture of a custom web application platform including a web portal and data warehouse based on Alfresco CMS suite. The SAAS product is being developed and marketed for the State & Federal Government.

• Largely responsible for the technical direction and solution offerings for the company. Responsible for making or reviewing all architectural decisions relating to development or integration solutions.

• Analysis included internal team effort estimates, implementation plans, project risks and detailed SWOT analysis. Conceptualized, prospected, and lead the largest software development project in the company's history.

• Facilitated product ideation and fed the innovation pipeline by collecting, categorizing and presenting product ideas by recording and tracking selections, resulting in increased transparency and improved decision making.

• Improved accuracy of product roadmaps by aligning technology resource capacity with business plans and strategy. Monitored execution on funded projects ensuring adherence to project methodologies and stage gate approvals.

• Prepared executive status reports giving key measures of cost, schedule, scope, risk and returns on all projects. Prepared capital requirements and authorizations, and monitored spending resulting in reduced capital overages.

• Authored and rolled out best practice frameworks, processes, templates on business cases, market requirements and product launches that improved consistency and quality of product management functions.

• Worked closely with executive leadership, product management, and finance to prepare a consolidated, multi-year business case illustrating Consumer product ROI since initial introduction.

• Interacted with a broad cross segment of the business at all levels from executive and other senior leadership to line staff. Interfaced with product managers, development, infrastructure support, operations, client services, finance and other groups.

• Maintain & manage critical client relationships at the executive level, i.e., CEO, CFO, while adding value to their organization. Kept all executives well-informed while instilling confidence that all issues will be resolved and initiatives will be delivered on-time

• Managed daily support activities including deploying efficient operations, monitor trends and identifying areas of improvement. Implemented risk management procedures for all internal and client projects.

• Approving project charter and providing managerial commitment for team resource and budget requirements.

• Drove weekly meetings with IT and Engineering teams. Grew the development team by 50%.

• Established Scrum/Agile methodologies within the department to better mirror the company's interactive and user experience purpose with clients and their development.

• Established web-based applications and tools to track the Scrum process as well as provide automated build mechanisms. This established the first end-to-end estimation tracking mechanism for the company.

• Performed all management functions of performance reviews, hiring/firing decisions, career planning, resource planning, and other budgeting concerns

• Collaborated with heads of management from other departments to establish company's first ever balanced scorecard, vision, mission and values statements

• Established, championed self-improvement mechanisms in the team, like "Lunch and Learns", Peer Reviews, and small project team development

SPI - CMMI Level 5 Company

05/06 - 05/07

Senior Manager - Client Accounts Executive

Clients: MACYS, GPC, Ahold, US Foods

Reporting to the Chief Operating Officer and managing client account projects for Production, Development, Delivery and own the overall relationship between IT and this organization. Responsible for managing project teams of around 135 staff including onshore, offshore for development and testing. Increased the account from around 70 to 135 and increased the billing from around $ 5 Million to around $ 7 Million in a year’s time.

• Managed 5 Managers, 8+ project managers, and 120+ supporting analysts, developers and testers that led a portfolio of programs for 14+ projects in technology and business related initiatives. Interacted with matrix teams of IT, business groups and external SMEs/representatives. Executed Projects in Logistics, Merchandising, Credit, FedAd, Corporate, Stores, POS. The projects were done in J2EE, Mainframe, .Net, Teradata, Oracle Apps SCM, Testing, AS/400, Business Objects.

• Managed yearly Opex and Capex budgets ranging from $4 - $7 million annually.

• Responsible as POC for overall program tracking and reporting to 7 business groups viz. Logistics, FedAd, Merchandising, Credit, Corporate, Stores, POS, Networking.

• Developed base Six Sigma DMAIC project plan for use throughout the organization

• Responsible for PMO Program Delivery Management, Budget Reviews & Analysis, Estimation, Resource Management, Design, Development, Implementation, Support. Monitoring daily progress, scope, budget, quality, performance and client deliverables.

• Managed resources schedules, contracts, utilization and billability metrics, etc.

• Acted as the primary contact between the key stakeholders and the project team, while traveling extensively locally and internationally to customer’s sites to initiate and deliver projects, and to our Mysore Development Center to architect, plan, and monitor resources pertaining to full lifecycle development of new and on-going projects. Managed multi-cultural, diverse project teams including customers, analysts, developers and engineers.

• Technical advisor for enterprise SOA initiative – from requirements, use cases to implementation and adoption.

• Identifying Requirements, Gap Analysis, SWOT analysis, Matrix analysis, Issue Resolution, project delivery and client management.

• Manage workflows, SQA Process Compliance, QA Management, Stoplight reports (to client side Directors / VPs), Technical Reports (to IS & Technology Directors), Budget allocation, making project decisions and Change Request tracking/approval.

• Conducted project post mortems, created recommendations report to identify successful and unsuccessful project elements.

Skills & Achievements:

• Implemented Agile Waterfall, SCRUM and SOX 404 procedures, standards for development, production support projects.

• Drove strategy initiative to transform the IT division into a Services based model, using ITIL principles. Implemented Service, Incident, Problem, Release and Change Management processes.

• Implemented Team Composition Ratio Analysis for Onsite-Offshore teams.

• Developed and presented 15+ multi-media presentations to C-level prospects resulting in 15 new projects totaling $6M in new revenues.

• Streamlined testing process by consolidating different environments into one, which reduced turnaround time from two months to three weeks. Gains included a reduction of $300K in test center assets and annual reduction of $1 million in operating expenses.

• Selected Vendors and negotiated an exclusive contract, which improved the operating margin from 30% to 50%.

• Multiple (>$1M) software / hardware contract / purchase negotiations for technology projects; often called in by legal group for input on technology discussions in different business units.

• Increased IT department resource utilization from 55% to 100% and revenue by over 40%.

• Reduced labor expenses by 35%.

• Generated 42% revenue which helped the company to reach its 100% annual goals.

Integrand Information Systems, Inc

02/00 - 04/06

Director – IT Operations

Reported to Chief Executive Officer of the company and responsible for entire IT operation. The IT operation involved defining and implementing IT budgets, polices, corporate strategies and keeping track of company hardware and software assets, VOIP. Managed project teams of 30-40 staff including onshore, offshore development and testing.

• Led software development team for company's largest product for multiple on time releases, including product management, development, and quality assurance

• Developed and maintained a rolling three year roadmap to blend company strategic needs with internal team and external customer and pre-sales requirements

• Owned and executed on strategic as well as tactical execution of roadmap deliverables

• Reorganized team structure to better manage time and cost utilization by focusing engineering on fewer features at a time which resulted in improved quality of output and direct focus on release deliverables

• Drove product and feature definition, architecture, product strategy, and successful execution of on time releases acting as SCRUM Product Owner for the Nurse Time and Attendance Scheduling, Payroll and Billing/Invoicing application. Powerful time and attendance, invoicing/billing software system for timesheet, project time tracking, job costing, expense reporting, employee scheduling, budgeting, invoicing. Fast Web based timesheets, time and billing software. With an automated time and expense tracking software system, review of a typical timesheet and expense report takes approximately 1 minute; an 80% reduction in review time. Automating the manual process helps reduce expense management costs by 80%. Tracks time and expenses by hospitals, offers reporting to help preventing budget overruns. The modules included Patient Registration & Management, Nurse Scheduling, Time and Attendance, Payroll, Billing/Invoicing, Knowledge Management, etc. This product was developed for King Edward VII Memorial Hospital in Bermuda.

• Implemented HIPPA compliance, JCAHO, OSHA’s Bloodborne Pathogens documentation standards for Siemens MedSeries 4, EMR, AS/400, HL7, HIPPA for EDI for a hospital in Bermuda. Knowledge of 21 CFR Part 11.

• Implemented Kodak docushare software for clinical document management system to store all patient documents, x-rays, results, so that the doctors would be able to see them anywhere. Departments covered were Oncology, Pathology, ER, Surgical, Rehab, ICU, Radiology, Asthma, Diabetes, Home and Hospice Care, etc. This was integrated with our in-house content management system.

• Led team of 30-40 individuals in multiple geographic locations including United States and India

• Architecturally led globalization efforts for database, data access, mid-tier, and UI application infrastructure

• Led performance improvement including optimizing for high latency environments

• Led QA efforts for globalization & performance improvements including optimizing for high latency environments

• Mentored junior development team in SCRUM, general development skills, code reviews, application/J2EE architecture, and career development

• Integrated QA with Development on all Scrum teams enabling market readiness for features as they are completed, eliminating lag time for QA to build test collateral for new or changed features

• Managed cross functional communication and coordination including working with legal, training, finance, professional services, pre-sales, sales, customers, and other engineering organizations. Led product transfer of information sessions to employees and customers.

• Responsible for Administration, Backup, Production Support, Deployment Strategy, Disaster Recovery Plan for Development, Maintenance and Compliance.

• Implemented in-house ERP Oracle E-Business Suite Order Management, Inventory, Order to Cash, Advanced Pricing, Bill of Material, etc.

Technologies: J2EE, XML, XSL, SOAP, Web Services, Ajax, Struts, JSP, Oracle, Windows 2003, Solaris, Eclipse, Hibernate and RAD

Other Experience:

Reliant Energy 12/01 – 03/02

Project Manager (E-Commerce)

Project: Reliantenergy.com

Frontera Corporation 02/01 - 11/01

Project Lead (E-Commerce)

Project: www.pioneer-racing.com (Phase 1), www.pioneerelectronics.com (Phase 2)

Pioneer is a multi lingual site which has two languages namely in English and French.

Turner Broadcasting System, Inc. 10/00 - 01/01

Project Lead (E-Commerce)

Web Sites: www.atlantathrashers.com; www.pressroom.turner.com

Vignette Corporation 01/00 – 09/00

Project Lead (E-Commerce)

The Three projects below were done for their direct clients.

Project: YoNewyork.com; Starchefs.com; Office.com

Hindustan Lever Ltd., India June 97 - Dec 99

Manager Systems

Mohammad Al-Mojil Group, Saudi Arabia Feb 1996 to May 1997

Network Administrator and Oracle DBA

Churchgate Group, Nigeria Nov '93 to Dec '95

Assistant Manager Systems

Continental Air Services Pvt. Ltd, India June '93 to Oct '93

Exxon Computers, India Jan '91 to May '93

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