Engineer Management
Resume:
(WEBB ROAD), IKOYI,
LAGOS.
Mobile: +234**********
Email: *******@*****.***
MC ID: 3441314
ADEJARE, ADEBUKOLA KAFILAT
CAREER OBJECTIVE
Goal oriented and purposeful, working in an environment that embraces team work. Working towards achieving the objective of the organization.
WORK EXPERIENCE
June 2010-Date: Sun International Nigeria (Federal Palace Hotel&Casino)
6-8 Ahmadu Bello Way, Victoria Island, Lagos.
Post: IT Service Desk/IT Engineer
Duties
• Direct interface between IT and end users in Telephonic, Electronic,
1st /2nd line IT support hands on Systems fault/request resolution.
• Online resolution of reported faults and log incidents for further action.
• Provide inbound/outbound IP phone and email Technical Support to
end users.
• Manage the life cycle of all assigned remedy tickets per
management communicated processes, procedures and workflows,
including the proper escalation in and out of the IT team.
• Manage client support issues and escalate as required (includes
assigning, routing issue information, status tracking, resolution
communication).
• Liaises with Service Providers/Vendors (Internet, Telephone. Etc.,) to ensure optimal Services, and Ensures the adherence to company’s security policies and procedures.
• Analyze incident for trend analysis and root cause for permanent resolutions
• Initiate and maintain communication with end-users on all IT related issues.
• Participates in the Development of an annual business plan and operating budget for the department and monitor the implementation of these to ensure that the financial targets are met.
May 2009 - May 2010: Computer Warehouse Group
BLK 54A Rufus Giwa Road, Road 14 Lekki Phase1 Lagos
Post: IS Support Engineer for MTN Nigeria Communications
(MTN VGC Call Center, VGC Switch and Satellite NOC)
Duties:
• Ensure all logged calls are resolved on the Incident Management console on Remedy Application
• Direct interface between IS and end users in Telephonic, Electronic
Or hands on Systems fault resolution throughout the organization.
• Provide technical Support to internal customers.
• Online resolution of reported faults and log incidents for further action.
• Inventory management: maintaining and controlling the inventory of IS Devices on the network.
• Security management: prevents unauthorized access to network resources. Disable Components that may compromise network integrity.
• Perform LAN support functions down to the last line of support before escalating to LAN Engineers.
• Resolution of computer related queries and faults encountered by users
• Daily, Weekly and Monthly Backup of the Enterprise Servers using Symantec Veritas Backup.
• Support Sun System Virtual Center running on VMware (Thinclient) for call center.
May 2008 - February 2009: Nigeria Police Force Headquarters.
Zone 5 Headquarters, Benin City.
Post: National Youth Service Corp (NYSC)
Duties:
• IT Support
• Configuration of Internet Access(LAN/WAN)
February 2007- April 2008: uac Dairies a Division of UACN PLC
Plot 32, Kudirat Abiola Way, Oregun, Lagos
Post: Network and Systems Administrator
Duties:
• Creation of user account on the Active Directory
• Set-up and configure users’ hardware according to specifications desired, tune operating systems and load application software in computer.
• Provide constant end-user assistance regarding system, software and applications as needed.
• Install software packages as needed, as well as test run and provide end user assistance...
• Complete repairs in a timely manner
January 2005 – October 2005: uac Foods a Division of UACN PLC
KM 16, Ikorodu Road, Ojota, Lagos
Post: Industrial Trainee/IT Helpdesk
Duties:
• Ensure that all Application are up and working optimally
• Ensure that maximum user support is given to End Users
(System Development/Network Support)
• Monitor and ensure connectivity on Local Area Network (LAN) and Wide Area network (WAN)
• Monitoring the Day to Day Communication Systems
• Works closely with UAC Foods departments to identify computer-related needs, and determines overall user satisfaction
EDUCATION
2002-2007 Olabisi Onabanjo University – Ago-Iwoye, Ogun State, Nigeria
B.Sc. (Hons) Computer Science (Second Class Lower Division).
1992-1999 Saint Anne’s School- Ibadan, Oyo State, Nigeria.
Secondary School Certificate Examination (SSCE)
PROFESSIONAL CERTIFICATIONS
2005 Microsoft Certified Professional (MCP) – (Designing a Microsoft®
Windows® 2000 Network Infrastructure)
2008 ITIL®V2 Foundation Certificate in IT Service Management
2010 ITIL®V3 Foundation Certificate in IT Service Management
2011 Microsoft Certified Technology Specialist (MCTS)-
(Windows Server® 2008 Active Directory, Configuration)
2011 Dell Online Self Dispatch (OSD) Policies & Procedures, Desktop,
Notebook, PowerEdge and Printer Certification.
TECHNICAL SKILLS & PERSONAL COMPETENCIES
Network and Systems Administration
IT Service Management
IT Help Desk.
LAN/WAN (Wi-Fi)
Strong analytical troubleshooting skills and the ability to own
problems through to resolution.
Able to work unsupervised
Excellent Interpersonal Skill/Relations
Proactive and able to juggle multiple work streams
APPLICATIONS & PACKAGES USED
MS Office2000, XP, 2003, 2007,2010,Citrix OSS,Single View, MS SharePoint, Sun VMware, Sage line 500,Pastel & Accpac, Windows XP Pro, Vista, Windows 7,Server 2003,2008(R2),BMC Remedy, Mcfee,Symantec, Procurement and Inventory Systems Applications(Micros Materials Control), Nortel Telephony Enterprise Switch Manager, Microsoft SCCM, SCOM,Point of Sale(POS) Applications.
PERSONAL DETAILS
Date of Birth: 28th February, 1982
State of Origin: Osun
Nationality: Nigeria
Marital status: Single
Sex: Female
Languages: English, Yoruba
REFERENCE:
Available on Request
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