Sales Customer Service
Resume:
Steve C Langston
Franklin, Virginia 23851
*******@*****.***
OBJECTIVE
To obtain employment with a progressive company where I can demonstrate my skills in management and leadership to improve customer service and help to expand company profitability.
CAREER HIGHLIGHTS
· Supervised employees in the industries of retail and general labor personnel.
· Controlled and maintained inventory for retail store departments with annual sales of $7 million.
· Proven record of high performance standards, including attention to schedules, deadlines, budgets, profit & losses, and quality work.
· Trained and proficient in Occupational Health & Safety Administration (OSHA) regulations.
· Demonstrated competency in computer skills and software programs.
PROFESSIONAL EXPERIENCE
Production, International Paper, Franklin Virginia 2008-2010
· Crane and machine operator.
· Class 4 and class 5 lift truck operator.
· Maintained and troubleshot equipment for daily operation to ensure proper run ability.
· Proficient in OSHA requirements to ensure safe working conditions.
· Demonstrated the ability to work safely and efficiently in a hazardous work environment.
Owner Operator / Route Sales Associate, Flowers Bakery, Portsmouth Virginia 2007-2008
· Developed accounts sales and delivered products to various stores on the designated route.
· Loaded and unloaded products to and from truck safely.
· Met and exceeded target goals for maximum sales.
· Solved customer problems, multi-tasked, and worked independently under strict time constraints.
· Controlled inventory levels for desired product freshness and increased sales.
Manager, Big Lots, Portsmouth Virginia, 2005-2007
· Controlled and maintained inventory for all departments with annual sales of $7 million.
· Hired, trained, supervised, rewarded and disciplined a work force of 30 to 40 full and part time employees.
· Continuously consulted with department managers in order maintain ideal inventory levels for best selling items.
· Developed and conducted annual performance appraisals for all staff employees.
· Received an outstanding performance evaluation, one of the highest in the district during my tenure.
Store Manager, Winn Dixie, Franklin Virginia, 1996-2005
· Directed and managed a staff of 50-75 full and part time employees.
· Compiled, analyzed and presented reports to District Manager.
· Interviewed and hired new employees.
· Coordinated and oversaw training of new employees.
· Fostered development of personnel in managerial capacity.
· Identified problems, diagnosed causes and determined corrective actions.
· Demonstrated skillful communication and negotiation skills.
· Scheduled work hours, resolved conflicts, and determined salaries.
· Managed and controlled store inventory.
· Learned all aspects of supply chain management.
· Ensured that the company standards of safety, food sanitation, and productivity were maintained through training, delegation, supervision and evaluation.
Crew Leader, Gwalntey Meat Packing, Smithfield Virginia, 1995-1996
· Consistently met or exceeded production goals.
· Acted as liaison between supervisor and line crew.
· Assisted subordinates and supervisors in identifying and resolving problems.
· Chosen as crew leader after 3 months of employment.
· Demonstrated effective leadership and encouraged concepts.
· Maintained production records.
EDUCATION
Dale Carnegie Training, Franklin Virginia, 2001
ITT Technical Institute, Electronics, Norfolk Virginia, 1996
Franklin High School, Academic Diploma, 1995
PROFILE
· Assertive, self motivated, goal oriented, organized and efficient.
· Able to direct and lead others to produce desired results.
· Ability to handle multiple projects concurrently.
· Effective communication skills, both written and verbal.
· Skilled at encouraging others and developing rapport.
· Initiates and possesses responsible leadership qualities.
· Exercises independent judgment.
· Demonstrates competence and poise in professional and social settings.
REFERENCES
Available Upon Request
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