Customer Service Sales
Resume:
Candance Brown
Atlanta GA 30324
Home Phone : 678-***-****
E-mail: ********.******@*****.***
Objective
Seeking a position utilizing my extensive knowledge and successful experience in customer management, data entry, and supervisory positions.
Work Experience
Job Title: Professional Customer Services Tead Lead
Company Name: Donnelly Communications Inc.
Industry: Telecommunications Services
Location: Atlanta GA
Start Date: May 2010
End Date : June 2011
Description
I held the responsibility of supervising and monitoring the staff of over 30 people in the customer service department. Monitoring the staff and hiring the workforce. Acting as the bridge between customer service staff and management. Maintaining the reports for improvement in customer service on the basis of feedback provided by the clients. Understanding customer problems and taking necessary actions for its solution.
Job Title: Professional Customer Services Rep
Company Name: Teletech @ Home
Industry: Telecommunications Services
Location: At Home
Start Date: October 2009
End Date : May 2010
Description
Handles incoming calls or inquiries from prospective customers or clients. Assists customers effectively by solving customer disputes. Provides customer additional information or explains services. Discusses products offered and ensures customer satisfaction. Tactfully handles confrontational or stressful interactions with the public. Completes supporting paperwork and data entry as required. Accurately captures customer information. Creates and maintains service reports.
Job Title: Sales Associate - Retail
Company Name: 7-Eleven
Industry: Food and Beverage Production
Location: Hampton, VA US
Start Date : November 2008
End Date: July 2009
Description
Assist customer in the purchase of items to include any grill orders and running the cash register. Also order inventory for the store and maintained all inventory that is in the store.
Job Title: Sales Representative
Company Name: Vacation Reservation Center
Industry: Travel, Transportation and Tourism
Location: Newport News, VA US
Start Date: August 2008
End Date: October 2008
Description
Took incoming calls for customers who wanted vacation packages and were willing to attend a timeshare presentation. Also made out bound calls to customers in the local area to get them to come out to the resort for a timeshare presentation.
Job Title: Customer Service Representative
Company Name: NCO Group
Industry: Telecommunications Services
Location: Hampton, VA US
Start Date: April 2008
End Date: July 2008
Description
Provided information to incoming callers seeking account information. Analyzed customer's statement to make sure they were receiving accurate charges. Satisfied concerns customers may have had with their phone service, i.e. features, rate plans, and basic functions of their phones.
Job Title: Student Loan Processor
Company Name: West Telemarketing Inc
Industry: Telecommunications Services
Location: Hampton, VA US
Start Date: October 2007
End Date: April 2008
Description
Processed student loan applications.
Job Title: Escalation Supervisor
Company Name: Telespectrum Inc
Industry: Telecommunications Services
Location: Newport News, VA US
Start Date: January 2004
End Date: May 2006
Description
Handled call from customer that have issues with their bill after they changed service over to Verizon when help desk or CSR could no longer handle the call. Assisted with training new and current agents by means of floor support.
Job Title: Sales Verifier/Back Office Agent/ Sales Agent
Company Name: The Faneuil Group Inc
Industry: Telecommunications Services
Location: Newport News, VA US
Start Date: November 2003
End Date: January 2004
Description
Processed orders for all active accounts upgrading services for Verizon customers. Assisted with training new and current agents by means of floor support. Fixed and problems with orders that came from the sales floor before the order was processed by the back office team. In addition I also was a member of the sales team selling local, regional, and long distance service to customers no longer with Verizon.
References
Kayla Burch
Quality Supervisor
Rick Rivera
Contact Center Director
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