Customer Service Manager

Waikeen Henderson

**/** ** *******

**** ****** *** *** ***

Hammond, In 46324

Phone: 219-***-****

Cell: 219-***-****

E-Mail: ********@*****.***

Summary

To obtain a career in Human Resources or Client Relations with practical understanding of business needs. Areas of expertise include conflict management and employee training.

Experience

Indiana Family and Social Service Administration

Eligibility Associate

05/08 to 10//09

• Interview clients on the phone for Benefits for Tanif, Health Care, and Food Stamps.

• Determine eligibility for benefits based on client's income, unearned income, and their resources..

• Process application for clients who apply for Financial Assistance.

TRS

Assistant Manager

11/05 to 03/08

May 2002 to March 2004

• Responsible for qualifying customers to be financed for furniture.

• Verification of all information on the order form by the customer.

• Finalizing the order form by explaining the entire agreement with the customer and setting up their product for delivery.

RENT WAY

Account Manager

• Responsible of handling customer accounts.

• Data Entry of daily deliveries of merchandise.

• Build long-term relationships with clients by excellent customer service.

BANK CALUMET

Management Trainee / Personal Banker

• Recommend, explained, open new accounts, cross sell other bank services and handled customer complaints.

• Hired and trained new personnel for various departments.

• Served as a link between management and employees by handling questions, interpreting and administering and helping resolve work-related problems.

Education

2000 CALUMET COLLEGE OF ST. JOSEPH

Organization Management, Bachelor of Science

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