Customer Service Manager

Adika A Stokes

**** * ***** ******

Cleveland, Ohio 44106

216-***-****

************@*****.***

Objective

Trained professional, seeking an entry-level Electronic Technician Position, with 1+ years of soldering experience, as well as electronic troubleshooting and computer repair.

Personal Traits

Hardworking individual, dedicated to accomplishing goals with precision and completeness. Willing to grow; Ambitious learner, continuing education and technical training. Handles responsibility well, experience training fellow employees and Leading by example.

Computer Skills

Microsoft Operating Systems, PC Troubleshooting, Programming Stamp,

Security and Installation, Networking, Computer Repair

Electronic Skills

Residential Networking, Cabling, Soldering

AC/DC Connections, Low Voltage Wiring, Circuit Board,

Microcontrollers, Oscilloscopes/Multimeters, Digital/Analog Circuits

Education

Midfield High School

- Midfield, Alabama Graduation 2001 Diploma

Remington college

-Cleveland, Ohio Graduation August 2011

Electronic Technology

Diploma

Work Experience

Time Warner Cable/Customer Care & Sales Associate- Cleveland, Ohio

2/2007 - 08/2011

Support customers who have questions about their bill, work with customers in past due status to negotiate a solution, trouble shoot cable boxes, internet service, home phone service and Drive Value.

Foot Locker Inc/ Assistant Manager- Birmingham, Alabama

09/2005 - 02/2007

Position required the management of eight staff members, payroll, excellent customer service, responsible for large amounts of cash, maintaining a professional atmosphere.

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