Customer Service Assistant

Natalie Rantanen

**********@*****.***

Experienced Executive Assistant and Event Planner

May 2008- Current Facilities Lead/Assistant to Facilities Chair Anime Resource Group, San Jose, CA

- Supporting 12 Executive staff members to produce and run many events from a 19,000 person convention to intimate cocktail parties

- Coordinating with 5 major hotels, the San Jose Convention Center and Union representatives for bookings/contracts including multiple catering companies

- Planning layout of all convention spaces; directing Union set up on site

- On call 24/7 to address logistical issues and to support other executive staff members

- Approving equipment requests while respecting budgetary restraints, submitting expense reports

- Supporting Facilities Chair with administrative tasks, scheduling, travel arrangements, itinerary building for international clients

- Responsible for all meeting logistics including materials, refreshments, scheduling, basic tech set up, taking minutes

- Proficient in MS Office Suite and Gmail/Google Cal

May 2010-July 2011 Production Assistant/EA Dark Garden Unique Corsetry

- Garment construction, tailoring and consultation work

- Event planning from concept to execution

- Keyholder and assistant to the owner, production manager, and retail manager

- Creating and managing marketing materials such as e-mail blasts, pamphlets/brochures, and social media

- Executing photo shoots: scheduling, catering, wardrobe options, logistics, marketing, booking hair/makeup stylists, training dressers, and art directing each client’s shoot

- Handling all company related administrative support from customer service calls, billings, inventory, phone lines

Oct 2009-Jan 2010 Customer Service Representative/Hostess Lupicia Pacific Inc

Oct 2008- Jan 2009

- Handling all levels of customer concerns; Answering the company main US switchboards

- Placing and packing phone, online and retail stock orders while doing inventory control

- Develop tea education curriculum teaching retail workers about products which continues to be used

Aug 2005-Aug 2006 Assistant to the Art Department Chair CCSF, San Francisco, CA

- Directing inquires and concerns as Office receptionist

- Handling phones, scheduling, office paperwork

- Organizing course work and grade books

Education

2005-2010 San Francisco State University San Francisco, Ca

Psychology with emphasis on communications and group dysfunctions

2001-2005 Oceana High School Pacifica, CA

High School Diploma

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