Warehouse Operations, Office Administration, Office Manager

SHERRY C. VINYARD

**** ******* ***** *************, ** 30043 Ph/Txt 404-***-**** **************@*****.*** C

OFFICE ADMINISTRATION, OPERATIONS & CLIENT RELATIONS

Proven track record in client relations throughout career positions in administrative, operational, client and internal sales support capacities.

Recognized throughout career for the ability to maintain positive relationships with clients, fellow employees, vendors, and associates of all management levels. Consistently retains upbeat attitude, adapts positively to change. Dedicated, hard-working, loyal and dependable. Eager to learn and will enthusiastically take on new challenges.

Extensive background in Administrative affairs, including organization, work flow planning, policies/ procedure development and implementation, event coordination.

Accomplished and experienced Office Manager bringing over 15 years of experience in the areas of office management, customer service, account management, bookkeeping (strong Billing/Collections) and marketing.

OFFICE SOFTWARE EXPERIENCE

SKILLS / ABILITIES

WORK EXPERIENCE

ATLANTA DENTAL SUPPLY – DULUTH, GA

Distributor of dental supply products and equipment. Operations Support, January 2023 - Present

Reconcile merchandise purchase orders with actual receipts. Cycle count as needed. Obtain ETA for open purchase orders and update ERP accordingly. File damage claims with UPS and freight carriers. Process merchandise and equipment credits, perform credit/rebill, and coordinate vendor returns.

Wrote and facilitated new SOP’s for various Operations departments, act as the go-to resource for all operational queries and maintain good working relationships with department heads and vendors. PRO-FI 2020 CPA’S – SUWANEE, GA

Provider of Accounting, Tax, and Financial Planning exclusively for Dental Practitioners and Office Owners. Client Cycle Administrator, November 2022 to January 2023

Entered new client data into CCH software system. Set up projects, assigned roles and set up billing.

Windows, Mac and iOS

MS Office 365, Word/

Excel/Access

SAP Business One

VOIP/Zoom/GoToMeeting

Salesforce and Conga Sign feature

QuickBooks Pro Online

Epicor Acclaim / Prophet 21 software

Latitude - Warehouse Management

System

Multiple Search Engines

including, Mozilla Firefox,

Google Chrome & Safari

Relational Databases of

varying platforms

Technically proficient

in PC, Mac OS, Mac iOS

Navigation

PC, Office Equipment

Support/Troubleshooting

Expense Control

Accounts Payable/Receivable

Account Management/Reconciliation

Bank Deposits

Credit and Collections

Logical Organizational Abilities

Excellent Communication

Skills, Oral and Written

Superb Customer Service

Strong Problem Solving

Independent & Team Player

Sherry C. Vinyard Phone: 404-***-****

ATLANTA DENTAL SUPPLY – DULUTH, GA

Distributor of dental supply products and equipment. Operations – Warranty Repairs/ Equipment Credits, February 2021 to November 2022

Coordinated logistics for transportation of dental equipment to and from repair facilities utilizing various modes of transportation appropriate to equipment size and type, including FedEx, UPS and LTL freight.

Presented equipment repair options, both in and out of warranty, to customers, service techs, and sales reps.

Created SOP for recording vital information necessary to establish repair history both for equipment and for customers.

Operations – Credits & Returns, February 2019 to February 2021

Received all merchandise returns, issued customer credits. Customer Support (iCare) Specialist, March 2018 to February 2019

Took customer and Sales Representative’s orders, entered them into our ERP system accurately and timely.

Assisted customers with installation of company proprietary chair-side ordering software. Trained customers in its fundamentals and functionality.

PRIVATE LABEL NUTRACEUTICALS — Norcross, GA Manufacturer and distributor of nutritional, dietary supplements.

Customer Support Manager, October 2016 to September 2017

Counseled clients in areas of reselling, labeling and exporting dietary supplements. Participated in weekly management meetings to determine future projections, product availability, and client needs. Assisted in establishing an online presence in Google Business pages. FALLING LEAVES LAWN CARE — Atlanta, GA Lawn care maintenance and enhancement services for local residential and commercial properties.

Office Manager, March 2015 to August 2016

Manage Accounts Payable / Accounts Receivable with a concentration on Receivables. Bill monthly service fees 200+ clients. Bill extra project fees. Make collection calls for overdue accounts. Prepare daily bank deposits. Key Results:

Created/Maintained accurate database of annual lawn service contracts for commercial/residential clientele. Gained confidence and loyalty with clients, and suggested upgrades and enhancements. GREYSTONE INTERACTIVE, LLC (dba greystone.net) — Atlanta, GA Consulting firm providing web related business planning to large hospitals and health systems. Office Manager, March 2001 to March 2015

Performed functions of Accounts Payable and Accounts Receivable, including bi-monthly check runs and invoicing. Reconciled bank accounts, reported financial information to company President. Collaborated with sales team in creation of sales and marketing materials. Developed and executed print and electronic marketing campaigns. Coordinated logistics for multiple annual trade shows. Key Results:

Analyzed, optimized functionality of administrative tasks by converting manual procedures to automated processes for time-off requests, job/time tracking and marketing/client list edits.

Reduced office expense costs through meticulous record keeping and annual review of supplies, services and their costs. Targeted areas for potential saving and implemented cost saving strategies. As an example, saved the company $600 - $1000/year by switching postage machine and credit card merchant processing vendors.

Successfully organized and managed two physical office relocations.

Performed due diligence research and reporting on client database for a sale of select company divisions.

Played the key role in ensuring the smooth daily function of an office and it’s environment through ensuring supplies were stocked, marketing materials updated, all office equipment operational and readily available. EDUCATION

GEORGIA STATE UNIVERSITY — Atlanta, GA - Bachelor of Science (BS) in Psychology, 1998

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