Customer Service Representative

Alice M Mizia

** ****** *****

Trumbull, Ct. ****1

203-***-****/Email:*******@*******.***

EXPERIENCE SUMMARY

Well-rounded professional with established expertise in customer service. Exploring career opportunities where my skills, experience and commitment to total client satisfaction can be fully utilized.

PROFESSIONAL EXPERIENCE

2006- Present EXCEL PARTNERS, Stamford, CT

Temporary Assignments

PEOPLES UNITED BANK

Customer Service

Advised People’s bank customers of bank changes.

Assisted customers with their options to purchase stocks, and banking acounts

Evaluated customer accounts to qualify stock purchases.

Assisted with proxy vote options.

Supported customers with new and old password.

MBI (DANBURY MINT)

Customer Service

Paced and track new customer orders.

Supported customer with product and billing issues.

Researched product inquiries.

Tracked product deliveries.

Advised staff of customer buying trends and product errors.

1998- 2006 PITNEY BOWES, Shelton, CT

Product Support Specialist

Worked on supporting customers with rate changes with USPS.

Assisted customers with funding of their postage meters.

Supported Pitney works visa credit card.

Customer Support/Click Stamp on Line

Support customers with Product and Credit Issues.

Place and track new customer orders.

Assist in meter license process with USPS.

Process credit card disputes with banks/credit companies.

1988- 1997 COMP-U-CARD (CUC) INTERNATIONAL, Trumbull, CT

Customer Service Supervisor/Specialist (1993 – 1997)

Responded to customer inquiries and concerns including card holders from American Express, AT&T, oil companies, etc.

Monitored Customer Service Representative calls to ensure compliance with quality standards; monitored multiple quality standards such as call time, lag time between calls and number of total calls handled; interfaced with internal and external groups to help resolve customer concerns (e.g. shipping dates)

Resolved product quality and billing issues.

Merchandising Analyst (1991 – 1993)

Assisted in the publication of CUC's catalog by developing product descriptions and providing product prices.

Data Processing Assistant (1988 – 1990)

Provided systems support by generating and distributing customized computer reports dealing with critical statistical data (e.g. number of member cancellations, bank reconciliations, etc.)

Credit Department Analyst

Reviewed and verified customer credit histories; balanced all payments and accounts.

EDUCATION

BUTLER BUSINESS SCHOOL, New Britain, CT

Completed two years of studies in various business related topics.

HARDING HIGH SCHOOL, Bridgeport, CT

1

Contact this candidate