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Customer Service High School

Location:
Rockmart, GA, 30153
Salary:
35K - 40K
Posted:
August 04, 2011

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Resume:

DEANA DOWNS

** ***** **** **

Rockmart, GA *****

Cellular 404-***-****

*****@***.***

Sr. Administrator

SUMMARY

Administrator with over 13 years of professional experience in the Telecommunication industry. Highly skilled in all aspects of office administration, organization of filing systems, use of electronic office equipment, handling multi-line phone systems, reception, data entry, coordinating with staff, scheduling appointments. Communication skills demonstrated through verbal and writing abilities, client relations, marketing expertise, customer service skills, training new employees, and the ability to produce in-depth reports and correspondence. Additional experience includes dispatching, payroll, responsibilities of requesting purchase requisitions, calibration of tools used out in the field by installers, and some invoicing from contracting companies we used. Experience with Word, Excel, and some Power Point.

EXPERIENCE

Sr. Installation Project Administrator - 1998 to 2011

ADC Telecommunications, Marietta, GA

Responisible for all administrative duties associated with work orders for BellSouth/AT&T for the state of Georgia.

* Provided wide range of administrative and clerical duties to the Installation department including requesting purchase orders for laptops, wireless devices and cell phones.

* Accepted increasing responsibility demonstrating flexibility and ability to learn quickly.

* Acquired excellent communication and interpersonal skills with co-workers, management and customers.

* Accustomed to fast-paced, high-pressured positions, demonstrated ability to prioritize multiple tasks, meet deadlines, and provide quality service

* Arranged travel, rental car, and hotel accommodations.

* Answered 10-line switchboard with 75 extensions, paged overhead, set appointments, and used message center.

* Skilled in ten-key by touch, Excel, Word, Windows 95, 98, and XP.

* Key accountabilities included administrative functions (activity reports, expense reports, confidential correspondence)

EDUCATION

Maple Valley High School, Nashville, MI

GPA: 3.0. High School Diploma

ADMINISTRATIVE SKILLS

* Customer Service and Relationship Management

* Data Entry

* Knowledge of Office Equipment (Copier/Fax)

* Basic Secretarial

* Purchasing

* Customer Service

* Confidential Correspondence and Data

* Multi-line Switchboard Operations



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