Project Manager Management

Shaun Jackson

*** * ****** ***  Springdale, AR *2764  479-***-****  *******.*****@*****.***

PROJECT MANAGER

PROFILE

Recent college graduate with an exceptional academic background and a five year success record in regards to project pilots, implementations, and conversions as an information technology professional. Experience includes point-of-sale projects (self-service, ATM, and whole store conversions) in which implementation times were cut as much as 40%.

KEY SKILLS

- Experience in both team and self-directed environments - Consistent on-time, high-quality project completion

- Intermediate knowledge with Microsoft Project & Visio - Proven technical leader

- Pursuance of PMP certification - Completion of multiple pilots

PROFESSIONAL EXPERIENCE

NCR Corporation (2005 – Present)

Technical Specialist II

- Level II hardware and software support for laser, dot-matrix, and shuttle printers

- Level II hardware and software support for point-of-sale terminals and peripherals

- Consistent recognition on metrics achievement (last reported 4.7/5.0)

- Developed website for documents and processes as a source of technician knowledge which ultimately reduced call volume

Project Technical Lead

- Virtual position with extensive air travel across all 50 states

- Technical Leader of engineers during implementation/conversions at various retailers

- Trainer of NCR Self-Service program to management and personnel in groups of 5-20 people

Project Support Analyst II

- Team escalation point for critical issues during implementation

- Support analyst for various specialty projects for different retailers including efficiency and quality of implementation

EDUCATION

DeVry University (2009 – 2010)

Degree: Bachelor of Science (Technical Management)

Major: Project Management

GPA: 4.0/4.0

Achievements: Summa Cum Laude | 5 Time Dean’s List Entry | Sigma Beta Delta Business Honors Society

Relevant Coursework: Principles of Management, Project Management, Advanced Project Management, Project Risk Management, Communications in Projects, & Total Quality Management

Northwest Arkansas Community College (2001 – 2004)

Degree: Associate of Science

Major: Medical Science

Achievements: 2 Time Dean’s List Entry

PROJECT HIGHLIGHTS

Self-Service / ATM / Store Conversions (2005 - 2009)

- Personal implementation of up to four solutions per week (multiple states)

- Standard and non-standard integration that required expertise for proper implementation

- Improved processes and execution for efficiency

- Continual recognition from Project and Engagement Managers

*Technical Expertise and References available on request

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