Manager Technician

Greg Roach

*** ******** **

HURT, VA *****

Phone: 434-***-****

*********@***.***

Objective

My objective is am entry level position in which I can help maximize my company's performance and position for future development by utilizing my current skills and further develop those skills to push my company's boundary to the limit. I am positively motivated to set and achieve goals for my employer. I am seeking a long term career in which I can work toward and achieve success my employer.

Ability Summary

Proficient with nearly all aspects of personal computer usage with years of experience using spreadsheets and other office related software.

Highly skilled at managing all of the facets of a diverse team across departments and geographical locations, and motivating individuals to meet multiple goals.

Extensive experience in FDA regulated manufacturing, satellite communication services, and IT communication fields and their related industries.

Employment History

Operations Manager

03/2006 - 04/2012

DirectSat USA

Roanoke, VA

Responsibilities included setting goals, monitoring, and facilitating the day to day activities of a team of technicians consisting of both in-house (W2) and subcontractor (1099) technicians. The number of technicians varied from 100 - 120, being cyclical in nature. Hiring, training, and deployment was closely monitored and planned due to a window in excess of two months was necessary to plan for increased technician capacity.

Field Operations were facilitated by 4 - 9 supervisors, 2 trainers, a service manager, quality manager, fleet manager, call center manager, call center lead, and project administrator who were my direct reports. Responsibility included three management areas as defined by the FCC which covered 49 counties in Central, Southside, and Southwest Virginia and 7 counties in West Virginia.

Operations were supplied by three warehouses and logistics staff who were also under my direct report. Weekly reporting and coordination was required between this team and myself to insure inventory met projected workload, utilized FIFO, aging goals, and had minimal impact on the weekly P&L .

A local call center was utilized to track technicians, jobs, workload, customer updates, and customer issues. The call center operators and their office support personnel reported directly to me.

Weekly finance reporting was conducted through reports and conference calls to review individual concerns and goals with the corporate staff. These included all aspects of the business effecting the P&L at the local level.

Weekly performance reporting was conducted through multiple performance reports and conference calls. Performance was goal oriented on both a monthly and quarterly basis with bonuses determined by that performance. Performance at the technician level was measured by a tracking system I originally developed which was put into extensive use throughout the industry. Currently it is the basis for performance reviews, corrective actions, and pay level adjustments on a quarterly basis.

IT Specialist

06/2004 - 03/2006

Whip Computers/Universal Data Solutions

Hurt, VA

Sub-contract data network installation through Network Data Solutions, Inc, Kirkwood, MO, providing CAT5E data cable installation/termination and network switch, server installations.

Sub-contract PC deployment along with peripheral equipment, server, and network installation through The Computer Merchant Ltd, Norwell, MA. Coordinated equipment set-up and troubleshooting for cut-over conversion of several Legg Mason sites to Smith Barney's investment network for Citigroup.

The design and building of custom computer systems which include variations that may include typical computer designs as well as options for full entertainment usage, security systems, and automation.

Recovery Agent

06/2004 - 03/2005

Whip Recovery

Hurt, VA

As owner of the business, I handled the financing, reporting, and business management portion of the business.

Day to day responsibilities included technical support to a driver employed by Whip Recovery in location, mapping, and tracking of vehicles and their owners. Operational activities included reconciliation of debts, receipt of payments, and possible recovery of assets.

Line Leader/Production Supervisor

05/1989 - 06/2004

Abbott Laboratories

Altavista, VA

Responsible for training and development of new employees in the third shift Aseptics and Plastics manufacturing areas. Developed and implemented a rotation for four levels of employees in 26 different positions across three production lines, and seven operating areas.

Responsibilities required working closely with mechanical and electrical support groups to coordinate PM's and repair of the Aseptic/Plastics filling and packaging equipment. Efficient operations required the coordination of activities with the incoming, micro, and analytical labs to ensure product and commodity quality and meet release deadlines.

Developed a graphed report, providing an easy to decipher update on the production activities, efficiencies, and downtime. Provided daily graphed reports of the current, next, and previous week's production to accounting, scheduling, and management.

Extensive training in aseptic manufacturing, leadership skills, and production supervision. Assisted in the development, implementation, and tracking of a program to merge multiple departments into one single operating unit which was cross-trained to utilize each department's downtime and skill pool.

Won the President's Award and the Chairman's for my ideas to increase efficiency, enhance production, and increase employee morale.

EDUCATION

Bachelor of Arts,

August 1993

Lynchburg College | Lynchburg, VA

Certification,

May 1996

Va Tech | Blacksburg, VA

Certified in Low Acid Food Processing.

Certification,

SBCA

May 2009

Satellite Broadcasting & Communications Assoc

Contact this candidate