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Customer Service Administrative Assistant

Houston, Texas, 77069, United States
April 19, 2012

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***** ********* ****** ***** #***

Houston, Texas 77069

(832) ***-****


Administrative management and customer service experience in fast-paced service-oriented environment. Background includes operations, marketing, insurance, and accounting-related activities.

Technical Skills

Microsoft Word, Excel, Power Point, Outlook, Helios, Officemate

Professional Experience

Today’s Vision, Houston, Texas

2008-present – Doctor’s Assistant/Contact Lens Specialist

Knowledgeable in all areas of preliminary patient testing

Proficient in use of optometric instruments

Responsible for scheduling appointments and collection of patient information

Prepare and verify insurance information, resolving issues as required

Oversee all patient contact lens orders, checking in and verifying prescription accuracy

Direct contact with manufacturers’ representatives regarding new products and services

Super Tan, Houston, Texas

2006-2008 – Manager

Direct supervision of 10+ employees

Created and maintained employee schedules

Established and monitored sales goals

Purchased resale products from various vendors

Maintained inventory of resale and consumable items

Serviced and maintained the client base of 8,000+

Responsible for compliance with State of Texas health regulations

Developed company spreadsheet for tracking daily operations

Responsible for EOB daily batch reports

Sylvan Learning Center, Houston, Texas

1994-2007 - Administrative Assistant

Assembled appropriate test materials for potential clients

Entered new client data into operational system

Prepared, recorded, and maintained data-related to student performance

Completed spreadsheets detailing the nature of results of periodic diagnostic and educational progress testing of students

Updated internal files concerning business performance and progress for site use and presentation to corporate offices

Developed brochures for use in direct mail to potential customers

Created marketing letters and forms to be mailed to current and past clients, introducing new and special programs, highlighting special pricing packages

Resume of Meredith Herman

Page 2 of 2

Maintained on-going communications with current and potential new client base, successfully dealing with a variety of issues

Prepared and maintained records related to customer accounts and billing

Operated a 5-line phone system


Klein High School, Spring, Texas

Tomball College, Tomball, Texas

AS Degree in Liberal Arts

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