Quality Control Supervisor

JAMIE MYERS

**** **** **** ( Chesapeake, VA, ****1

757-***-**** ( ljslfd@r.postjobfree.com

PHLEBOTOMY SUPERVISOR

Accomplished phlebotomy supervisor, with over 10 years of experience

directing staff and providing outstanding service. Calm under pressure,

with a proven history of motivating teams and fully realizing all tasks in

even the most demanding environments. Deeply knowledgeable about regulatory

compliance, with considerable experience ensuring that all operations

conform to OSHA guidelines. Dedicated to guaranteeing that all procedures

conform to the highest-possible ethical, legal, and professional standards.

Multi-Project Management ( Personnel Training, Development, and Management

( Phlebotomy

Case Management ( Clinical Services ( Quality Control ( Presentation and

Training

Emergency Management ( Safety and Regulatory Standard Compliance

Key Account Management ( Record-Keeping ( Procedural Improvements (

Conflict Resolution

Patient Interactions ( Team Building ( Patient Education ( Patient

Screening

PROFESSIONAL EXPERIENCE

AMERICAN RED CROSS. Huntington, West Virginia ( 2012

Internationally-renowned organization; branch screened donors and collected

blood.

Team Supervisor of Collections/ Phlebotomy: Thoroughly screened donors and

supervised collection of blood. Managed, mentored, and trained team

members. Ensured all safety measures conformed to strict OSHA and FDA

guidelines. Navigated donors through blood collection process, providing

conscientious bedside care and making sure that all necessary information

was thoroughly understood. Guaranteed that all donors were qualified while

simultaneously maintaining strict confidentiality. Oversaw necessary

disciplinary actions amongst staff and resolved conflicts. Maintained

meticulous records. Ensured hygienic, welcoming environment. Provided

personalized donor care while following organizational protocol.

. Performed blood pressure and pulse readings, hematocrit sticks, and

monitored temperature.

. Closely monitored patients before, during, and after donation.

. Calmly managed emergencies, including adverse reactions to donation.

. Motivated staff to actualize the highest standards of professionalism.

PACIFIC INSTITUTE FOR RESEARCH AND EVALUATION. Calverton, Maryland ( 2009-

2011

Leading non-profit research organization, with studies impacting law, drug,

and traffic policies.

Data Collector/ Phlebotomist: Worked in the field with the Virginia Beach

Police Department in a project funded by the Federal Department of

Transportation. Travelled with officers to the scenes of traffic accidents

and gathered key data from participating drivers, including saliva and

blood samples. Conducted control studies on comparable drivers, gathering

information for a study that helped determine factors in car crashes

nationwide.

. Performed medical procedures and tests in high-stress environment;

calmed drivers while gathering necessary information.

. Educated public about the hazards of substance abuse and contributing

causes of accidents.

. Collaborated with law enforcement officers and local authorities.

. Assisted peers and outlined best practices for protocol on the scene of

accidents.

JAMIE MYERS ( Page 2 ( ljslfd@r.postjobfree.com

HOLLIKNOLL FARMS. Franklin, Virginia ( 2006-2008

Privately-owned racehorse farm.

Standardbred Horse Trainer: Trained and cared for highly specialized

racehorses. Performed routine veterinary care on horses, including

vaccinations. Assisted with breeding program, including administering

veterinary ultrasounds and directing artificial inseminations. Exercised

and monitored horses, tracking individual development and tailoring care as

necessary.

. Drew blood samples from horses for veterinary purposes.

. Administered intravenous medication as necessary.

. Kept horses calm during potentially stressful examinations and

treatments.

QUEST DIAGNOSTICS. Baltimore, Maryland ( 2002-2006

International clinical laboratory, with offices located around the world.

Phlebotomy Training Supervisor/ Interim Branch Ops Supervisor: Trained,

mentored, and supervised 70+ phlebotomists in large, 1500-mile region

(encompassing Virginia Beach, Chesapeake, Hampton, Newport News,

Portsmouth, Fredericksburg, Richmond, and Roanoke). Led yearly compliance

training and performance reviews. Managed monthly safety audits, site

inspections and scheduling. Ensured all operations conformed to up-to-date

OSHA standards; continually monitored the same. Created presentations and

educated staff in proper procedures. Guaranteed outstanding customer

service and client care.

. Conducted meetings and OSHA trainings/ inspections for all sites.

. Educated staff about latest phlebotomy products and proper use of the

same.

. Promoted to Supervisor role in recognition of excellent service.

. Assumed duties of Branch Ops supervisor- answering all customer

inquiries, directing payroll, and overseeing key accounts.

. Navigated clients through services; resolved conflicts and ensured

quality control.

. Managed accounts in oncology, gastroenterology, family practice, ob-gyn,

pediatrics, geriatrics, hospitals, psychiatric, and nursing home

facilities.

Career Note: Additional experience includes role as Cardiac Tech (Virginia

Beach General Hospital). Details available upon request.

EDUCATION AND LICENSURE

Associates Degree in Medical Assisting and Phlebotomy

Huntington Junior College of Business, Huntington, West Virginia

American Academy of Phlebotomy Technicians

#2735-11 (valid through 08/2013)

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