Customer Service Sales

Valerie O’Neill

**** ********* **, *****, ******* 33626 • 813-***-****

Objective

To obtain a position that I enjoy and utilizes my skills to create a successful work environment.

Employment

Assistant to Office manager February 2010 - March 2011

LabLogic Systems, Inc Brandon, Florida

COMPANY DESCRIPTION:

LabLogic Systems, Inc. designs, develops, manufactures, and sells equipment and software for pharmaceutical laboratories and University research laboratories. The instruments combined with the software are designed to detect radiation activity for research in new drug development.

Job Description:

• Customer service pertaining to incoming customer orders and service/repair requests.

• Scheduled and organized exhibitions for sales representatives, managers, and upper management.

• Scheduled and organized meetings, including reserving conference rooms and all that entails, hotel accommodations, flight arrangements (both domestic and international), and dining reservations for sales representatives, managers, as well as the President and Vice President.

• Tracked reports from/for service engineers.

• Processed and coordinated instrument service and repair, both On-site and In-house.

• Maintained inventory control of in-house stock instruments, using inventory control software.

• Responsible for documenting and coordinating return of customer equipment/instruments, once in-house repair was completed.

• Review all work orders and provide pricing according to quotations and/or price agreements.

• Prepared pricing quotes for sales representatives and for service repairs.

• Maintain all work orders, packing slips, and other supportive documentation for forwarding to corporate accountant for invoicing.

• Assisted and coordinated all customer invoicing.

• Miscellaneous typing, word processing, filing, order tracking for Branch and Sales managers

• Other duties as assigned

MORTGAGE BROKER November 2004 - December 2010

Summerland Mortgage, Inc. Lakeland, Florida

Provided assistance to borrowers in their efforts to obtain home mortgages or refinancing existing home mortgages, including but not limited to completing all required loan documents, assessing current mortgage rates, submitting all documents to the lenders that met the client’s needs, and followed the loan process to closing, making certain my client was provided all that I assured they would.

EDUCATION

Polk State College YEARS ATTENDED 1983-1984; 1991 - 1993

Studies: Business

Tampa College YEARS ATTENDED 1991 - 1993

A.S. degree - Business/Law

PROFESSIONAL LICENSING/CERTIFICATIONS

Licensed Mortgage Broker

Paralegal Certification

SKILLS

Ability to absorb new concepts quickly; change does not affect me; I work well (probably at my best) under pressure; communicate ideas clearly and effectively; able to take direction, and multi-task.

Have a strong finance and legal background with excellent communication skills.

Demonstrated achiever with leading successful teams; managing day to day business practices, and exceptional knowledge of finance and law.

REFERENCES

Provided upon request

Contact this candidate