Customer Service Accounts Receivable

LILA WILLIAMS

*** **** **** *** **** 714-***-****, home 714-***-****

Orange, CA 92620 ************@*****.***

ACCOUNT MANAGEMENT

Summary of Qualifications: Extensive experience in Accounting, Bookkeeping, General Management and Office Operations. Reliable, hard working, well organized, analytical, and ability to manage numerous projects simultaneously. Self motivated; able to set effective priorities, short and long term goals, and meet operational deadlines. Problem Solver. Strong PC skills including efficiency in Word and Excel; and ten key by touch.

OBJECTIVE: To obtain an Accounting position that will allow me to expand my current skill set as well as allow the opportunity for growth within the organization. Key competencies include:

Conduct in-depth analysis of customer account to ensure payments are posted accurately. Analyze discrepancies in accounts and develop a reasonable plan to reconcile.

Ability to communicate with co-workers and customers in a courteous and professional manner. Maintain a high degree of motivation, energy and enthusiasm.

Apply company policies and procedures to resolve a variety of issues in creative and effective ways while maintaining a strong partnership with customers, while also demonstrating good judgment in selecting methods and techniques for obtaining solutions. Act as liaison between customer and the company to address problems, issues and analysis with the credit function.

Place outgoing collection calls to customers to persuade them to bring their delinquent account current through payment negotiations. Monitor and track accounts on a regular basis; maintain contact with key personnel to resolve discrepancies and ensure prompt payment.

PROFESSIONAL EXPERIENCE

SKIPPING STONE

OPERATIONS COORDINATOR 2010-2011

• Provided administrative support to the Chairman, and Vice President of Operations of an energy consulting firm, including: answering phones, email retrieval, typing correspondence, memos and reports using MS Office, filing, scheduling and performed coordination of all meetings.

• Reconciling Petty Cash, and Office Expenses with Receipts on Open Air.

• Performed new hire orientation and processing of required employment paperwork.

• Documented and communicated Privacy, Office and Etiquette Policy procedures.

• Function as Primary point of contact for Chairman/CEO, Principals, and Consultants.

• Tracked Time and Expenses for Chairman/CEO through Open Air.

• Gathered all Press Release and industry sites and put together Event List for entire staff.

SARCOM

AR/COLLECTION SPECIALIST 2009-2010

• Off of Aging Report, collected past due balances, investigated and resolved all payment discrepancies/shortages.

• Verified validity of discrepancies by obtaining and researching information from Sales, Customer Service, and customers.

• Resolved collections by examining customer payments, payment history, and credit line.

• Review and analyze credit and account information to determine credit worthiness. Present ideas to management with available information.

• Maintenance of customer credit and collection documentation to support audit, legal requirements, and future collection efforts.

• Follow established procedures for processing charge backs and credits.

• Review daily credit holds on orders.

• Maintained daily lockbox, manual, and wire deposits in posting to appropriate accounts.

• Managed daily billing on Ariba for Disney, and I-Supplier for Intuit.

• Managed large accounts (i.e.: Disney, Intuit, Northrop, The Salvation Army, 24 Hour Fitness) from releasing orders, reconciling accounts, and all Collection dealings.

COMMERCE ENERGY

AR/CREDIT ANALYST 2006-2008

• Handled the complete Accounts Receivable cycle, including posting of payment and credit, investigating chargebacks, closing of accounts and preparation of various Weekly and Monthly Reports.

• Responsible for incoming calls and correspondence regarding Accounts Receivable and Credit which required strong interpersonal skills and extreme accuracy and ability to handle all situations effectively and politely.

• Assist in identifying and recommending process improvements and opportunities to maximize efficiencies within the credit department.

• Coordinated with Customer Service, Regulatory, and Legal Departments in reconciling customer accounts and handling customer complaints.

• Assisted in many upgrades and system changes.

• Established procedures and processes and assisted in setting up policies for accepting Security Deposits based on credit reports.

• Worked closely with Technical Support in streamlining the process and eliminating manual work to the extent of saving 6 hours a day.

GENERAL DYEING & FINISHING

AR/BILLING/COLLECTION CLERK 1998-2006

• Maintained accountability of all Accounts Receivable, Collections and Billing.

• Assisted in general management and office operations.

• Developed methods for accurately keeping track of customer records.

• Effectively addressed customer complaints in a business office by being sensitive to the clients immediate needs and handling the problem whenever possible.

• Recognized procedures and designed standards resulting in substantial time savings of at least 3 hours a day and work efficiency.

• Set up and implemented all internal Accounts Receivable and billing systems.

ADDITIONAL KEY AREAS OF EXPERTICE

Bookkeeping Customer Service Collections

Accounts Payable Credit QuickBooks

Cash Applications Billing Word/Excel

MaxHire Open Air Outlook

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