Ace Davis Resume for Data Entry Typist

Ace Davis

OBJECTIVE My objective is to further my working experience in the customer service and Data Entry Field.

EXPERIENCE Ten plus years of computer support hardware and software, Six months supervisory experience, in addition to more then a year and a half of solid call center experience.

EMPLOYMENT UL (MANPOWER), Camas, WA 07/05-05/07

CUSTOMER SERVICE SPECIALIST

• Ensure high standards of customer satisfaction and service.

• Answer and direct incoming phone calls.

• Provide customer assistance and research with basic company questions and file maintenance.

• Process Cost Limit and Promise Date changes for Conformity Assessment Services.

• Data Entry in old Dos Programs as well as Company Specific Oracle Database

• Consistently provide on-the-job training for new employees, and act as a go-to, for the group leader on behalf of the Beach House.

• Customized Lotus Notes Sametime to help with call efficiency and to improve speed of service for incoming calls.

• Assist team members with difficult customer questions when they arise.

STREAM INC– Beaverton, OR 08/03-11/03

CUSTOMER SERVICE AGENT

• Ensured high standards of customer satisfaction and service.

• Performed payment transactions and warranty sales.

• Answered incoming calls and provided assistance to customers or directed them to specific tech support or customer support agents.

T. TECH, Vancouver, WA 05/02-05/03

CREW LEAD (Video/HSD Contractor)

HSD/Video Supervisor, Installation Tech.

 Ensured high standards of customer satisfaction and service.

 Supervised and trained six crewmembers on installation and reporting procedures for ATTBI/Comcast Cable.

NORTH SKY COMMUNICATIONS, Vancouver, WA 11/01-05/02

Video/HSD Installation Tech

 Was dispatched daily with Video and High Speed Internet installation jobs for AT&T Broadband Internet now Comcast for the Vancouver/Oregon area.

 Installed cable outside and inside, from pole to home.

 Provided computer support/maintenance for use with Cable Modem Internet.

U.S Air Force, Davis Monthan A.F.B, Tucson, AZ 05/96-03/98

A-10 Crew Chief

 Maintained 100% Mission sortie Capability.

 Preformed Daily Preflight and Post Flight checks.

 Maintained Aircraft Documentation for discrepancies and Uploaded to Squadron Database daily

 Worked with Support Squadron on engine and airframe maintence.

EDUCATION Heavener High School, Heavener, OK

ITT Technical Institute – Computer electronic Engineering Graduated 1995

Still Attending 04-Break

Contact this candidate