Avaya System Application Specialist

Nathan Bosworth

*** ***** ********* **,

Dacono, Co 80514

Phone: 303-***-****

Email: ******.*.********@*****.***

Experience:

****-**** - ***** ****** *********** Specialist: Receiving inbound calls,

Troubleshooting, remote administration, and dispatch of field techs to work on Avaya equipment, managing ticket boxes, training and mentoring coworkers. Worked with Avaya PBX Communication manager 1.0 to current, CMS System, Call Centers, PBX hardware and Software administrations. MAC programming, vector design and troubleshooting. ACD administration, Interaction center, Avaya Softphone and soft consoles, Remote office, telecommuter and road warrior , LAN/WAN troubleshooting

2001-2003 - Avaya Customer Software Administrator: Registering Avaya equipment for

business Partners. Password changes

1998-2001 - Avaya System Support Specialist: Receiving inbound calls,

Troubleshooting, remote administration, and dispatch of field techs to work on Avaya equipment

Skills: customer service, technical knowledge, time management, VOIP, Communication

manager, troubleshooting, dispatch, service level agreements, G3, S8700, S8300, S8500, S8710, S8720, Audix, CMS, DS1, T1, PRI, Voicemail, Call Routing, Vectoring, Announcements, Call Center, MS office, MS Access. MS Visio, MS Excel, MS Word, MS Project, MS Outlook, SAP usage, database entry, project management, Team leading, training, ACA-Implement (IP Telephony, Call Center, Interaction Center / Operational Analyst) , ACA-Design (IP Telephony), CTP, A+, HTML, C+, Java, JavaScript, UNIX, LINUX, MS Widows, training, mentoring, Cisco routers, VOIP, Remote office

Education:

Aimms Community College 4.0 GPA

Red Rocks Community College 3.2 GPA

University of Phoenix 3.77 GPA Graduated with Bachelor’s

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