Customer Service/Administrative Support Experience
Resume:
TIFFANY MENGEL
*******@***.***
Stone Mountain, GA 30087
EDUCATION
The University of Georgia, Terry College of Business
Athens, GA
Bachelor of Business Administration in Marketing
May 2010
Overall GPA: 3.62/4.00; Major GPA: 3.55/4.00
HOPE Scholarship Recipient, Dean’s List
Georgia College and State University
Milledgeville, GA
Core Curriculum
August 2006- January 2008
President’s List, Dean’s List
JOB EXPERIENCE
Maverick Recruiters
Atlanta, Georgia
November 2011- Present
Receptionist, Customer Service work on a contract basis through several different employers (see below)
Drew, Eckl, and Farnham
• Directed incoming calls to the assigned parties
• Greeted, signed in, and dealt with visitors coming into the office
• Answered the questions of parties calling into the law firm
• Opened the office and maintained order and upkeep of law office
• Assisted accounting department with billing and envelopes as needed
• Booked conference rooms for law professionals as needed
Naylor
Alpharetta, Georgia
Account Executive
February 2011- June 2011
• Initiated sales and marketing calls to prospective or current clients
• Documented sales efforts by appropriately using call logging system and/or CRM module
• Gained in-depth knowledge about assigned industries and associations for marketing purposes
• Quoted rate information, provide media kits and other relevant information to prospective clients
• Used the internet, company marketing and research materials and other resources to increase effectiveness of sales presentations
TRC Staffing
Atlanta, Georgia
September 2010-January 2011
Marketing, Customer Service, and Administrative support work on a contract basis through several different employers (see below)
Bain and Company
• Conducted numerous market research surveys over the phone
• Obtained and recorded market research data and statistics
Credit Suisse
• Reviewed and processed expense reports for account executives
• Researched, updated, and uploaded company’s client documents
• Prepared and bound company brochures for prospective and current clients
• Coordinated travel and flight schedules for account executives
Mengel Financial Group
Stone Mountain, GA
Administrative Assistant
Summers of 2009 & 2010
• Typed monthly commission and production reports and followed-up on customer issues regarding insurance claims
• Researched customers’ questions concerning benefits and policy provisions
• Answered clients’ and prospects’ calls whenever they arose, afterwards met with President to respond to their inquiries
• Coordinated travel schedules for President’s weekly client visits
• Kept track of company expenses and reported them on a monthly basis to the President
CUSTOMER SERVICE EXPERIENCE
Snelling Dining Commons
Athens, Georgia
Student Worker
August 2009- May 2010
• Provided excellent customer service to 400+ patrons in a fast-paced, time-intense environment
• Organized and conducted salad bar and grille station
• Maintained order and upkeep of facility
• Worked 10 hours per week while completing 12 credit hours
Vecoma at the Yellow River
Snellville, Georgia
Assistant to the Owner
May 2002- October 2010
• Decorated and set up for weddings and events for a maximum of 350 guests
• Served up to 250+ patrons, exemplified hard-working attitude
• Recorded inventory and re-supplied inventory as necessary
• Provided tours of facility to prospective clients; explained services
Related University of Georgia Coursework
Athens, Georgia
August 2008-May 2010
• Principles of Marketing, Marketing Research of Business Decisions, Consumer Buying Behavior, Professional Selling, Services Marketing, Integrated Marketing and Brand Communication, International Marketing, and Marketing Strategy
ON-CAMPUS INVOLVEMENTS
Delta Epsilon Iota, Member
Spring 2009- Present
SIFE, Member
Spring 2009- May 2010
SKILLS
Computer Skills: Proficient in Microsoft Office Word, Microsoft Office PowerPoint, Microsoft Office Excel, Microsoft Office Outlook, and Microsoft Office Access, Social Networking (Facebook, Twitter, LinkedIn)
TIFFANY MENGEL
5021 Oak Tree Lane
Stone Mountain, GA 30087
**********@*****.***
February 6, 2012
Dear Ed Huntington,
The Administrative Assistant position is of great interest to me. As a May 2010 graduate from the University of Georgia with a Bachelor’s Degree of Business Administration in Marketing, this job is extremely compatible with my career aspirations and qualifications.
Working for Drew, Eckl, and Farnham I have direct experience in aiding in the day-to-day operations of the firm and its employees. This included opening up the office, directing incoming calls to the correct parties, greeting and handling visitors that come into the office, assisting the accounting and clerical department as needed, and booking conference rooms for law professionals. In addition, I also have more administrative experience from working at Credit Suisse where I was responsible for being the administrative support for a team of eight sales professionals. My duties in this role included: reviewing and processing expense reports, uploading and updating client documents, and coordinating travel/flight schedules for the account executives. In all jobs I have had in the past I have had to handle dealing with issues as they arise and efficiently and effectively handle these issues.
This position fits my organized, energetic personality immensely well and I would look forward to striving towards success each and every day. As a people person I always thrive in interpersonal and group interactions. I have found it necessary for my overall happiness to utilize and grow in this skill. As outlined in the job description I identify myself as a positive, sociable, self-starter, hardworking person. Interacting with clients, working under deadlines, and establishing professional relationships are skills I have mastered from my work experience at Naylor Llc, a media company. Additionally, to maintain order in my social, academic, and work life I am a natural planner and detail- oriented person, and have been for as long as I can remember. Once I understand my responsibilities towards my employer I am quick to initiate problem-solving strategies in order to maintain the highest standards and offer maximum contribution. Lastly, I love helping others and this job would grant me the opportunity to help the team I work with, and the client, as we enhance our long-term mutual relationship.
I appreciate your time and consideration in reviewing my credentials. I am excited for new opportunities and experiences within the company. Thanks for considering me for this position. I look forward to hearing from you soon.
Best Regards,
Tiffany Mengel
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