Manager Customer Service
Resume:
Rodney Ross Sr.
Greensboro, NC 27406
336-***-**** (c)
336-***-**** (h)
**********@*****.***
Education:
• Bachelor’s degree in Computer Information Systems, Cleveland Institute of Electronics, 2010
• Associate degree Computer Information Systems and Systems Management, 2008
Certifications:
• CCNA (currently renewing)
• CCENT
• Security +
• DELL ( DMS) Client Soft Skills – Certified
• Network +
• A +
Technical Skills:
Over 10+ years in Customer service
• Software: MS Office (Word, Excel, Outlook, Access, PowerPoint) Windows 365
• Monitoring tools used: SCOM, IAdmin, Radar, Product Studio.
• 10yrs AS400 uses.
Professional Experience:
Microsoft Corporation June 2011 – Present
Systems Analyst 2
• Day to day duties include providing first level monitoring, management and incident resolution, to over ten million Federal and Dedicated servers utilizing various monitoring tools such as Radar, Product Studio, SCOM, Admin Following troubleshooting Guides (TSGs) for repairing, resolving, or escalating high severity/priority issues to upper Tiers.
Advantage Technical Resourcing Oct 2008 – Nov 2010
Network Engineer
• Configure and installing network devices like switches and routers as needed.
• Install POS systems.
Road Warrior traveled 100% of the time.
Recent Project Highlights:
• CVS Pharmacy Conversion: Entrusted with installing new servers in 7 CVS stores implemented a 125 page configuration protocol for the installs.
• Social Security Administration: Installed and setup over 25 computer work stations in offices.
• CVS Pharmacy Conversion: Entrusted with installing and configuring new Cisco routers and switches in over 25 CVS new stores.
Employment:
Terminix Commercial Aug. 2000 to June 2011
Greensboro, NC 27406
Pest Management Professional
Service commercial customers in the triad area and assist with sales.
Road Warrior traveled 100% of the time.
Priority One Security Aug. 1998 to Aug. 2000
Greensboro, NC 27406
Serviced and installed residential security systems.
Trained new installers.
Road Warrior traveled 100% of the time.
SafeGuard Security June 1994 to Aug. 1998
Greensboro, NC 27408
Installed Security Systems in homes and business.
Trained new installers.
Road Warrior traveled 100% of the time.
Top Tech. Award.
Moses Cone Hospital Jan. 1984 to Oct. 1994
Greensboro, NC 27401
Histology technician
Specimen processor.
Personal Attributes:
Driven to excel, Attention to detail and strong problem solver / troubleshooter, excellent interpersonal skills including: teamwork, respect & courtesy, excellent verbal and written communication skills in English, Demonstrated ability to schedule and deliver individual commitments within a team environment
Professional references
Jackie White
Manager at N&R
News & Record
District Manager
Time worked with 6yrs.
Kyle Franklin
Manager Terminix Commercial
4496 Fairport ct
High Point, NC
************@***.***
Time worked with 8yrs.
Todd Singleton
Manager SafeGuard Security
Time worked with 5yrs.
Willing to Relocate & Travel Extensively | Available for Full-Time & Contract Assignments.
Contact this candidate