Customer Service High School

Renee’ McKnight

**** ******** ******

Philadelphia, PA 19150

Telephone: 215-***-****

Email: ***********@*******.***

WORK EXPERIENCE:

Independence Blue Cross 11/2008-03/2010

Clerical Philadelphia PA

• Photocopying , faxing and Scanning document for the department

• Fulfill mass mailings associated with the Chip Program

• Support management in retrieval, Xeroxing and file maintenance

• Assist member service representative with inquires on a needed basis

• Open and distribute and prepare mail for processing

The Filing Works 09/2007- 10/2008

Document Specialist Philadelphia, PA

• Review returned closed loan documentation package for completeness and accuracy

• Prepare loan documentation package for commercial customers

• Coordinate required documentation such as appraisals, title policies, and UCC’s searches.

• Current on compliance issues, loan policy, and documentation standards to ensure quality bank assets.

• Enter loans into database using Excel and communicate any discrepancies to the client for correction

Medical Copying Service 10/2006- 08/2007

Scanner Philadelphia, PA

• Lamination of books and brochures

• Scanning medical documents for major corporate companies

• Scanning and copies floor plans for supervisors

Devour’s Photo Studios 03/2006- 07/2006

Appointment Setter Philadelphia, PA

• Assisted Photographer with photo copies

• Sort and file correspondence , and perform miscellaneous clerical duties such as answering phones and writing or calls in reports

• Made calls to clients when orders were ready to picked up and monies when orders were made

Lord and Taylor 2001-2005

Sales Associate Philadelphia, PA

• Greeted the customer entering and exiting the establishments

• Collecting money from the customers , make changes record transactions on customers receipts

• Listen to and resolve the customers complaints regarding products or services

Philadelphia O.I.C. / Opportunities Inn 1997- 2000

Customer Service / Clerical Philadelphia, PA

• General Office duties answering phones, filing , faxing,, data entry

• Recruited new students for enrollments in various programs

• Computer literate (Excel, Word, Windows)

EDUCATION:

Germantown High School Philadelphia, PA

Diploma

References Upon Request

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