General Entry Level Resume

Rachel Wilcox

EDUCATION:

Bachelor of Arts - Political Science

North Carolina State University - Raleigh, NC

2008

SKILLS SUMMARY

Team Management, Scheduling, Customer Service/Relations, Organization, Database Input, Training, Typing 50 words per minute, Detail-oriented, Public Speaking, Vocabulary, Spelling, Grammar, Word Processing, Microsoft Office Applications

EXPERIENCE

Server, Head Wait

June 2007- June 2008

Carrabba's Italian Grill - Raleigh, NC

Explained menu items, ensured customer satisfaction with all aspects of the meal, and took steps to correct any problems.

Developed head wait skills including collecting money owed to the restaurant and creating a cash deposit. Redistributed funds among servers, bartenders, and hosts.

Ran nightly reports after closing and entered sales information into database. Settled credit card transactions daily.

Trained new servers and a head wait replacement.

Filing Assistant

August 2006 - January 2007

Bender Law Offices - Raleigh, NC

Maintained filing system of current clients and removed files of former clients to be placed into storage.

Created and maintained database of current and past client information.

Copied court proceedings for client folders. Received faxed correspondence from other law offices.

Assisted attorneys and paralegal with a variety of organizational and office tasks.

Server, Host, Bartender, Trainer, Key Lead

April 2006 - August 2007

Rockola Cafe - Raleigh, NC

Greeted guests and seated as appropriate, took orders, delivered food and drinks, assisted other employees with food distribution, cleaned restaurant, restocked all items for next shift.

Promoted to position of bartender. Served entire bar, provided drinks for other servers, took and processed to-go orders.

Trained new hires as servers and hosts.

Served as a team leader and maintained standards to ensure timely delivery of meals. Acted as a liaison between kitchen and service staff.

Cashier

Summers 2003 & 2005

Lowes Foods, Dollar Tree - Clemmons, NC

Maintained cash drawer and processed credit card transactions.

Assisted customers during check out.

Accounted for coupons and voids.

Athlete, Team Manager & Organizer, Captain

2002- 2006

NC State University and West Forsyth High School

Managed NCSU Men’s Club Lacrosse team through demanding practice and game schedule.

Created and developed first-time men’s lacrosse high school team. Managed team three years.

Established Women’s field hockey under Title IX and was named head captain in senior year. Assumed coaching role in mid-season after coach’s resignation.

Scheduled and managed practices, coached from field and maintained equipment and team logistics during challenging transition.

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