IT Support Technician, Junior Programmer

HELP DESK / CUSTOMER SUPPORT

SUMMARY OF QUALIFICATIONS

Technical savvy, quick-learner, and customer-focused professional experienced in performing administrative functions and providing client support, who is seeking a challenging position in the IT industry. Demonstrate proven abilities in leading and motivating teams to maximize efficiency and productivity. Employ creativity and analytical thinking abilities to troubleshoot problems and develop cost-effective strategies and resolutions. Outstanding communication skills and fluent in German.

CORE COMPETENCIES

- Accounting and Bookkeeping

- Leadership and Team Building

- Managing and Coordinating Schedules

- Exceptional Organizational Skills

- Well-developed Analytical Skills

- Front Office Operations and Support

- Outstanding Customer Service

- Operating System Installation

Technical Skills: Microsoft Office 2000, 2003, 2007, XP (Word, Works, Excel, Access, PowerPoint, and Outlook); Windows 95 / 98 / 2000 / NT; Microsoft 2000 / XP; Computer Language: Java

PROFESSIONAL EXPERIENCE

Blair’s Towing and Recovery, Falls Church, VA

ADMINISTRATIVE ASSISTANT MAR 2008-PRESENT

- Manage front office operations and provide customer service; effectively handle customer disputes

- Handle customer support tasks and the repair and maintenance of various electronic equipments

- Engage in internal and external call routing support functions; perform daily data entry

- Administer finances including accounts payable / receivable, invoicing, and insurance billing

- Generate and present reports to insurance companies ensuring compliance with agency requirements

- Prepare and send out customer billing statements

- Organize and deliver mail to all company departments

- Plan, coordinate, and carry out staff and company functions

Barnes & Noble College Bookstore, Sterling, VA

CASHIER / BOOKSELLER JAN 2008-AUG 2008

- Supervised store operations including inventory management and ordering of supplies

- Initiated, developed, and executed a system for ordering and maintaining inventory

- Orchestrated staff work assignments and training; delegated tasks to other employees as necessary

- Served as key contributor in coordinating schedule of events for promoting book buying and selling

- Processed customer orders and performed billing activities

- Managed sending out of expired magazines and ensuring credit acquisition

Private Residence, Lansdowne, VA

CHILDCARE COORDINATOR AUG 2003-MAR 2008

- Planned and implemented daily childcare activities including fieldtrips and learning events

- Educated and supported children in completing their homework assignment

- Prepared and provided nutritional meals and snacks; monitored children’s compliance with the schedule established by parents

EDUCATION

BACHELOR OF SCIENCE IN INFORMATION SYSTEMS AND OPERATIONS MANAGEMENT

Expected Date of Completion: 2011

George Mason University, Fairfax, VA - GPA: 4.0

ASSOCIATE OF SCIENCE IN BUSINESS ADMINISTRATION: 2008

Northern Virginia Community College, Sterling, VA - GPA: 3.8

Honor Society and Dean’s List

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