Software Developer, Java/J2EE

William Smith

Offers * years of solid performance in the information technology industry. Demonstrates a proven record of success in training multiple managers and team members, providing nationwide support for field technicians, and managing multiple projects delivered on time. Possesses excellent verbal and oral communication skills and the ability to develop and troubleshoot software applications. Core expertise includes:

Process and performance improvement

Team Training and communication

Software development / integration

Career Snapshot

Efacec Advanced Control Systems, Norcross, GA. March 2011 to September 2011

Java Software Engineer – Research and Development

Assigned to develop and maintain a web based outage management system for utility companies. Responsible for investigating and fixing bugs in customer systems with minimal supervision, as well as add new functionality as projects occur. Used Oracle SQL Developer to query, update, and interact with the database.(Oracle9i) Used Netbeans IDE to develop code. Employed putty terminal emulation client to access Linux environment. Winmerge and Tortoise SVN were utilized to control versioning. VMware virtual machine was used to connect to customer systems. Applied CSS to keep a uniform look and feel to JSP pages throughout the application. Struts framework implemented with JSP’s/Servlets.

Key Accomplishments:

• Created documentation on system functionality and flows to align with industry best practices.

• Improved disorganized code throughout the system.

• Completed a Java web development course to enhance programming skills.

Ricoh Americas (formerly Ikon Office Solutions), Tucker, GA. July 2007 to March 2011

Sr. Technician - Information Systems

Brought onboard to train and develop newly formed teams that would be performing helpdesk duties and logistics operations that were being assumed from a 3rd party vendor. Assists in resolving client problems by providing specific technical expertise. Also provides 2nd and 3rd level IT support.

Project challenge: Ricoh made the decision to alter the application and functionality without engaging the 3rd party vendor who developed the application.

Action: Took about a week to consult with the vendor, learn the programming language, and determine how to develop the application, so that future adjustments could be made in house.

Key Accomplishments:

• Developed documentation that was instrumental in creating a uniform approach to addressing system issues

• Trained several departments, including managers, professionals, and temporary workers, on the configuration of hardware and implementation of software.

• Contributing member of a team which was responsible for the deployment of over 1500 new mobile computers, which replaced blackberries, to field service technicians over a 2 month period.

(continued)

Agentek, Alpharetta, GA. September 2006 to July 2007

Support Analyst (Temporary Appointment)

Assigned to helpdesk team to assist with the support tasks dealing with hardware and software issues on mobile computers. Trained personnel to skillfully function in support analyst role.

Ikon Office Solutions, Norcross, GA. May 2006 to September 2006

Associate Technician – Information Systems (Temporary Appointment)

Provided basic technical support to users who had issues with their company cell phones. Responsible for replacing hardware when necessary. Kept lines of communication open both verbally and through written documentation.

EDUCATION

BS, COMPUTER INFORMATION SYSTEMS

FLORIDA A&M UNIVERSITY, TALLAHASSEE, FL. – 2005

Additional Training

Java EE Web Application Development, Hands on Technology Transfer (HOTT) – July 2011

TECHNICAL EXPERTICE

Proficient with: Java, JSP/Servlets, SQL, Oracle, C++, Microsoft Office Suite, Netbeans/Eclipse development environments, Linux, winscp, winmerge, TortoiseSVN Subversion, VMware virtual machine, Putty client, CSS, Javascript, HTML, XML

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