Customer Service Operator
Resume:
PHYLLIS REYBURN
*** ********* ****** *** ****, CA 95110
*******.*******@*****.***
SUMMARY
An accomplished detail-oriented professional with diversified and extensive experience with a Fortune 500 company in Library, Reception, Switchboard, Mail & Copy Services. Excellent interpersonal skills in communicating key data to employees, customers and suppliers. Consistently exceed expectations in all tasks given. Experienced office professional with special skills and strengths in:
• Organization • Coordinating Multiple Activities
• Customer Service • Attention to Detail
• Teamwork • MS Word, Excel
PROFESSIONAL EXPERIENCE
XEROX, San Jose, CA 1996 – 7/2010
XEROX CORPORATION is a more than $15 billion technology and services enterprise that provides its featured Smarter Document Management strategies to businesses.
Mailroom Associate
Provided prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Services mail; tracked courier and accountable items (FedEx, UPS, Certified Mail, etc); researched and routed unidentified and generic mail; received, logged, delivered and tracked messenger items; responded to customer requests; performed routine upkeep and basic maintenance of equipment; recorded and tracked customer inquiries and fulfillment of requests.
Copy Operator
Performed full range of reprographic functions such as copy, bindery, lamination, etc. at busy law firm.
Librarian
Provided sole administrative and customer support to Technical Library.
• Provided first line customer contact for company engineering staff in literature searches, interlibrary loans, book acquisitions & subscription renewals.
Receptionist/Switchboard Operator
Performed routine receptionist duties.
• Answered/directed telephone calls and greeted clients and customers.
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