Customer Service Representative
Resume:
MICHELLE SWANSON
*** ***** **** ******, ******, NJ 07103
862-***-**** • ******@*****.***
OBJECTIVE:
An enthusiastic Customer Service Representative seeking a position to work in a reputed business organization that has a professional environment to enhance their services with my clinical skills and team work spirit.
SUMMARY OF QUALIFICATIONS
? Commendable clinical skills complimented with knowledge of clinical terminologies
? Result-oriented with specialized training and dedication to successfully adapt to change and ability to learn new healthcare techniques, technology, and procedures
? Commitment to the medical profession and to quality patient care, with ability and compassion to truly provide emotional care within hospital, facility or private duty environment
? Dedication beyond normal expectations to being reliable and punctual
? Demonstrated ability to function effectively as a team player as well as working independently to achieve objectives and possess strong problem resolution skills
? Able to resolve and forward all problems or assign them to the appropriate chain of command
? Relate well to people from a variety of cultures and social backgrounds
PERSONAL DEVELOPMENT, EDUCATION AND MILITARY
Work Readiness Program, La Casa de Don Pedro, Newark, NJ 2012
Certification in Billing & Coding, Patient Care, and Nurses Assistant 2011 - 2012 National Career Institute, East Orange, NJ
Certification as a Nurse’s Aide, CPR, Patient Care, EKG, and Phlebotomy 2008 - 2009 Essex County College, Newark, NJ
Nuclear Weapon Specialist (SPC4), United States Army, Honorable Discharge, Romulus, NY 1989 - 1992
Business Administration, Bloomfield College, Bloomfield, NJ 1986 - 1989
PROFESSIONAL EXPERIENCE
YES Health Care, Florham Park, NJ 2009 - 2011
Certified Nursing Assistant
? Delivered adult residents with assistance in their daily living and well-being
? Accurately administered remedies, this kind of as catheterizations, suppositories, irrigations, enemas, massages, and douches, as directed by a physician or nurse.
? Monitored resident’s condition and report changes in attitude, appearance, behavior and/or physical ability to the on-duty LVN.
? Assist residents with cleanliness, grooming and nourishment needs.
Staff Blue• Roselle, NJ 2009 - 2011
Certified Nursing Assistant
? Ensured that each and every resident’s wants are met and exceeded while sustaining the highest degree of dignity.
? Assisted residents with cleanliness, grooming and nourishment needs.
? Provided charge nurse with concise and accurate reports.
SUN Medical Staffing, Piscataway, NJ 2009 - 2010
Certified Nursing Assistant
Windsor Gardens, East Orange, NJ 2008
Clinical Externship/Nurses Assistant
Verizon, Rochelle Part, NJ 1999 - 2007
Telephone Operator
SKILLS
? Microsoft Office 2007 (Word, Excel, PowerPoint)
? Typing - 45 wpm
? EKG/ECG
? Medical Terminology
? Insurance Billing & Coding / ICD-9
AWARDS
? Academic Achievement – on five occasions 2012
? Perfect Attendance – on eight occasions 2008 and 2012
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