Customer Service Teacher

Jacqueline C. Shuler

*** **-****** ****., ****** Grove, GA 30248 H-770-***-**** C-404-***-****

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CERTIFIED ELEMENTARY SCHOOL TEACHER (P-5)

Dedicated elementary teacher is seeking a teaching/leadership position where I can teach and motivate students at their current level and help them to excel academically and socially.

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Core Competences

Constructivist Strategies Culturally Responsive Teaching

Best Practices Engaged Meaningful & Relevant Activities

GCRCT 95% Reading GCRCT 95% Language Arts

Lessons technology based Set tone for high expectancies

GCRCT 96% Social Studies

WORK EXPERIENCE

Department of Family and Children Services, Atlanta, GA

EPAC 2011-Education Support Specialist, 1/01/11-Present

• Coordinates educational support services to referred youths, which includes tutoring and coursework; follow-up that promotes at or above grade-level Reading and Math acceleration; preparatory services for standardized testing that supports on-time grade promotion

• Provides tutoring and educational support services to eligible students based on educational needs outlined in students’ Individual Educational Plan (IEP) where a need or deficit has been identified

• Completes and submits programmatic and progress reports that include, but are not limited to tasks assigned, attempted, and completed; student assessments (pre and post)

• Prepares an Individualized Student Weekly Tutorial Service Plan

• Identify appropriate local (county/regional) locations where tutoring will occur

• Submit invoices to DFACS in accordance with and identified in reporting schedule

• Communicates with local schools, teachers, parents, and/or guardians regarding students’ activities, needs, and progression

Department of Family and Children Services, Atlanta, GA

EDU 2010-Education Support Specialist, 05/10-09/30/10

• Provides tutoring services to referred youth based on relevant documentation and educational needs

• Expedites appropriate assessments and testing to determine level of need

• Improves and enhances reading abilities of children K-12 by using current educational practices

• Improves school stability for children and youth in the care, custody, and oversight of DFACS

• Maintains regular communication with regional DFCS staff and parents

• Documents and submits programmatic progress reports using an identified schedule

Clayton County Board of Education

Substitute Teacher, 08/09-Present

• Teach lessons that follow daily assigned teacher’s lesson plans

• Maintains structure and discipline in classroom in teacher’s absence

• Coordinates with administration to ensure teacher’s assigned duties are covered

• Supervises activities around school as needed (i.e., bus duty, lunch duty, office/library duty)

• Arrives/departs on time and dresses in appropriate professional attire

K12, Atlanta GA

Test Examiner, 04/10-05/10

• Attend mandatory training

• Administer Standardized Tests (Criterion Referenced Competency Tests-CRCT) for Grades 1-8

• Uphold test ethics according to Professional Standards Commission (PSC)

• Report test administration irregularities to system test coordinator

• Review answer documents for proper labeling and coding

• Pass out and collect all test materials daily from student inventory and return to site coordinator

Dekalb Academy of Technology & the Environment Charter School, Stone Mountain, GA

4th & 5th Grade, Science Teacher, 08/08-05/09

5th Grade Teacher, All Core Subjects, 08/06-06/09

Internship, 08/06-12/06

• Hired as a full-time teacher with stipulation of completing on-site internship during first semester

Key Contributions

• Used effective elements of teaching in transferring knowledge and reinforcing high expectations

• Taught all academic subjects (e.g. Math, Language Arts/Reading, Science, Social Studies, Health, & Environmental Science)

• Clinical supervisor/mentor to student teacher and beginning teacher

• Commended for using authentic participation and student reflections to help students learn

• Maintained professionalism with students, parents, and colleagues

• Commended for demonstrating accurate and up-to-date knowledge of content

• Developed and correlated weekly lesson plans to Georgia and National Performance Standards

• Sponsored Beta Club/5th Grade trips to Kennedy Space Center and Washington, D. C.

Edmonds Elementary School, Forest Park, GA

Kindergarten Para-pro, 08/05-06/06

TITLE 1 Para-pro, 08/04-06/05

Pre-K Para-pro, 02/02-06/04

• Collaborated with classroom teachers in instruction to reinforce curriculum

• Tutored at risk students for remediation in reading

• Maintained data and records of students offered services

• Lead small group instruction

• Created learning activities for students

Clayton County Schools, Clayton County, GA

Substitute Teacher, 08/00-02/02 and 08/98-06/99

• Maintained discipline within the classroom setting

• Instructed students using assigned lessons and materials

• Provided one-on-one tutoring for special needs students

Lockheed Martin, IMS, Atlanta, GA

Customer Service Representative, 09/99-5/2000

• Records/files set-up

• Maintained list of files receipt/status/closure

• Answered fax/phone inquiries of files

EDUCATION

Mercer University, Atlanta, GA

• Master in Early Childhood Education, 01/07-Present

• Teacher Certification, 08/04-12/06

• Bachelor of Liberal Studies, 08/03-08/04

Tallahassee Community College, Tallahassee, FL

• AA Liberal Studies, 01/79-07/79

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