Customer Service Manager
Resume:
Peoplesoft
Constant Contact
Worked on several in-house computer systems
RESUME
VK Sterling
Moody, Al 35004
*************@*******.***
OBJECTIVE: To utilize my professional experiences in an office administration related position.
EDUCATION: Jacksonville State University
Snead State Junior College and Gadsden State Junior College
Education and Business
PROFESSIONAL EXPERIENCE:
October 2000 - December 2011 - Recruiter/Staffing Manager, I9 Specialist
Direct Hires
Answer phones in a timely manner
Customer Service
Skill Marketing
Screen, interview and select associates
Make decision regarding assignment of associate
Fill work orders in a timely manner
Set bill and pay rates to maximize GM$
Reference checks
Develop and maintain positive relationship with clients and associates
Communicate with all branch staff regarding client activities
Complete daily, weekly, monthly and quarterly reports as required
Attend team meetings
Contact clients and associates after hours as required
Perform HR duties dealing with associate issues
Re-Activate accounts, ie, skill-marketing
Newsletters through Constant Contact
Develop and place ads in newspaper
Create ads in Monster, Careerbuilder, Indeed.com, Newspapers, etc.
Accounts payable
Meet and greet public
Customer Service
Search on Hoovers
Payroll
Unemployment
E-Verify
Worker's Comp
January 1986 - October 2000 - Client Service Manager, Office Manager, Compliance Officer
- Birmingham, Alabama
Human resource position
Started as Client Service Representative and was promoted several times, Client Service Supervisor, Client Service Manager/Office Manager/Compliance Officer
Compliance officer for two offices
Benefits coordinator for Blue Cross Blue Shield applications, COBRA and billing for the Ryder account
Accounts payable
Answer phones in a timely manner
Meet and greet public
Customer Service
Interview and evaluate applicants
Reference checks
Hiring and termination
Orientation
Payroll preparation and timesheet verification
Process applications and maintain employee files
Assist clients with filling work orders
New client set up, including running Dunsvoice (D&B) and credit set up
Unemployment claims, hearings
Worker's Compensation
Quality control checks
Conduct seminars
Ran reports for office and National Accounts
Supervised office and field staff
Trained Staff
Staff employee performance appraisals
Visit clients and deliver payroll checks
Employee verifications
Create and place ads
Direct Hire
Attend and conduct weekly staff meetings
Skill marketing
1981 - 1986 STAY AT HOME MOM
January 1979 - May 1981 - Marketing Assistant
Royal Insurance and Trinity Insurance - Birmingham, Alabama
Set up of new agencies
Assist with closing of agencies
Assisted Birmingham, Atlanta and Mobile offices with office operations
Responsible for all marketing correspondence
Responsible for all travel arrangements and expense reports
September 1975 - May 1977 - Personnel Assistant and Private Secretary
Gold Kist - Boaz, Alabama
Private Secretary to Personnel Manager
All personnel functions, ie, interviewing and selection of employees, personnel files, attendance records, benefits, orientation, insurance, reports, etc. for over 500 plant employees
Unemployment claims
SKILLS Basic Word and Excel,
Type 85 wpm
Data entry - alpha/numeric 10,000 ksph
E-Empact
References Available upon request
Salary requirement - $40k
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