Window Administrator

Thomas Lam

EDUCATION AND CERTIFICATIONS

CERTIFIED ORACLE ASSOCIATE (OCA), MARCH, 2011 ORACLE CORPORATION

CERTIFIED ORACLE PROFESSIONAL (OCP), MAY, 2011 ORACLE CORPORATION

SECURITY PLUS CERTIFIED, SEPTEMBER, 2011 NUTECH COMPUTER TRAINING INSTITUTE

MONTGOMERY COLLEGE, MAY, 2013 GERMANTOWN, MD

Associates Degree in Computer Information System

EXPERIENCE

MARKETSOURCE, INC, AN ALLEGIS GROUP COMPANY, DECEMBER 2007 – PRESENT WASHINGTON, DC

Window Os System Admin, March 2010 - Present

Adding/removing Windows OS level users and groups and grant/revoke their rights upon requirements

Monitor system performance via OS tools such as 'PerfMon' and System, Application and Security logs

Act as a system admin and provide server administration on NT servers and Oracle databases

Field Sales Representative (client Nokia), January 2009 – March 2010

Develop Nokia sales in T-Mobile, AT&T and open market distribution within Maryland, Washington DC, and Virginia

Executed sales initiatives for the launch of Nokia handset (E71x, 6790, N900, E72, N8, Astound)

Account management and support of National retail locations; 25% Best Buy locations and 45% Wal-Mart locations, 15% Corporate owned retail locations and 15% indirect locations.

Build and maintain relationship with executive level (store managers, retail sales managers, sale director).

Mentored team member and assisted in Nokia sales trainings

Provided regular reporting to Nokia’s account team and developed client relationships

Dedicated Sales Representative (client Nokia), December 2007 – January 2009

Grew Nokia sales in all channels of Verizon Wireless within Maryland, Washington DC, and Virginia

Designed and implemented sales programs for the launch of Nokia 6205, 2605, 7205 and 7705 Twist

Drafted sales plans to include sales forecasts, financial returns on investment, SWOT analysis, and implementation strategy.

Partnered with market leadership on sales rallies, team building events, staff meetings and corporate events.

30+ trainings conducted and presentations delivered to an average group of 50 people.

“Fab 5” nominee for September 2009 - made a significant impact to the DC market by participating in the Verizon Wireless Q4 Road Show, worked side by side with the Verizon Wireless Sales Director and accounted for 84 locations in the Washington/Baltimore/Virginia market.

“Fab 5” nominee for December 2009 - Go Wireless (Largest Verizon Wireless Dealer Agent) more than doubled Twist sales in December and District Manager, Paul Seal, gives credit to my regular trainings and support to his staff as the primary reason.

Nominated twice for the “Fab 5” program (September and December 2009), only Top 5% of the Nokia programs are eligible to be nominees.

Launched a successful District Manager approved corporate owned retail incentive which increased Nokia Twist sales by 133%.

WIRELESS ADVOCATE, SEPTEMBER 2006 – DECEMBER 2007 Chantilly, VA

Sales Manager (Costco Wireless Dept.)

Achieved Top Sales Performance February 2006; 115% to quota.

Managed 5 of staff members by creating staff schedules, hiring and firing, and coaching performance

Hosted trainings for sales staff on service offerings, new products, consultative sales skills, and company policies and procedures.

MEMBERSHIPS AND INTERESTS

Member of annual Chinese American winter basketball league

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