Paulina's Resume

Paulina Rodriguez

Objective To obtain employment utilizing my nine years of experience in customer service excellence matched with integrity, an exceptional work ethic, and bilingual communication skills

Experience 04/06-Present IKON Office Solutions Duluth, GA

Customer Billing Specialist

 Ensured Billing Accuracy on customer’s invoices.

 Worked unbilled lines, Service Requests from customers on a daily basis.

 Responsible for working different reports daily and providing updates by the end of the day.

 Validated/Invalidated invoices, by processing Credit and Rebills on customer’s accounts when needed.

 Entered contract agreements in the system to submit them for audit.

 Trained employees on new process updates, reports, and how to validate/ invalidate meter reads.

04/05-04/06 IKON Office Solutions Duluth, GA

Web Meter Read Administrator

 Entered customer reads from email center, faxes, and incoming calls, on Oracle, and OMD.

 Maintained the email center box down to 1 day or less worth of work.

 Responsible for web reports, such as IOL failures, pro fax, customer and service exception report.

 Constant contact with external and internal customers

 Collected and entered final meter reads from customers, when the copiers needed to be picked up, for billing purposes.

04/04-04/05 IKON Office Solutions Duluth, GA

Meter Read Administrator

 Collected and entered Meter Reads from customers, to ensure accurate billing on each copier, utilizing Oracle, OMD and ADS programs.

 Applied customer service techniques on instructing customers how to get meter read from the copier, receiving incoming and outgoing calls.

 Submitted contract cancellation forms to ART department when customers needed to cancel their maintenance agreement or to update customer address on file.

01/01- 03/04 IKON Office Solutions Roswell, GA

Assistant Production Supervisor

 Applied bilingual skills in customer service position while assisting supply sales personnel and end user customers.

 Served as facility safety representative, lead packager, cartridge technician, quality control analyst, and Production Coordinator assistant.

 Assured quality control of remanufacturing processes through daily inspection, maintaining a defective percentage of less than .3% compared with an industry standard of 2%.

 Received orders from customers and assured proper shipping of cartridges.

 Processed incoming orders through proprietary software.

 Controlled Petty Cash usage through approved company processes.

 Ensured payroll accuracy and reporting.

 Utilized data entry skills by receiving information via multiple sources, entering into appropriate applications and reporting to Operations Manager.

 Acted as Human Resources contact and training representative insuring employees were current on company policies and procedures.

 Developed knowledge on basic printer maintenance and repairs.

 Expanded knowledge working with EXCEL, WORD, Outlook and MRP applications daily.

05/98-12/00 Galatel Inc. Chamblee, Ga.

Customer Service / In House Sales Manager

 Applied bilingual skills, which led to bigger sales within the Hispanic community.

 Processed incoming orders utilizing Peachtree software.

 In charge of petty cash and local expenses.

 Controlled in house and out going Inventory.

 Supervised sales, and directed routes

 Ensured shipment of orders on a daily basis.

06/97 - 05/98 Panamerican Inc. Doraville, Ga.

Customer Services / In House Sales

 Developed Customer Service skills, by receiving incoming calls and processing orders.

 Controlled all expenses

 Inventory control using self-developed inventory measurement spreadsheets.

 Panamerican, Inc. merged into Galatel, Inc.

Education

High School Diploma

• Currently a Student at the University of Phoenix

 College Prep. Classes

 Three years of Spanish, to improve in grammar.

 Extracurricular activities included Basketball, Volleyball and Track and Fields.

Contact this candidate