Alexsandria Renee Clift

Lansing, Michigan

517-***-****

lgz4ji@r.postjobfree.com

SUMMARY

Hardworking young professional with a proven history of great customer service. Uses excellent communication and organization skills in high volume fast paced environments. Believes every client should always leave happy and satisfied, feeling as though they are the number one priority.

QUALIFICATIONS

• Exceptionally enthusiastic

• Team player as well as independent worker

• Strong customer service skills

• Honest

• Loyal

• Takes charge

• Goal driven

• Dedicated

• Detail oriented

• Great work ethic

• Verbally articulate

• Exceptional communication skills

• Maintains professional demeanor

• Excellent leadership skills

• 32 hours of Community Service per semester

• 3.7 accumulated GPA

• Associate’s Degree in Theater with focus in Marketing

• Graduating Magna Cum Laude

WORK EXPERIENCE

June, 2008- Present

Lansing Community College Tutoring Services Office - Front Desk Secretarial Staff

- Provide Tutorial Services administrative support to faculty, staff, and students. Conduct informal intake and diagnosis, assist students with defining academic success and monitoring progress. Meet punctually with students for all scheduled appointments. Encourage student participation in tutoring through reminders of appointments during tutoring sessions, phone calls, and notes. Maintain contact with instructors in applicable departments as necessary. Maintain accurate records of student attendance and participation. Communicate daily with non-native English speakers, students with disabilities & impairments, and emotionally distraught students. Maintain and input data using Word, Access, PowerPoint, and Excel.

February, 2008 – Present

David’s Bridal – Bridal Consultant/Customer Service Representative

- Converse in a professional, respectful manner with diverse groups of people. Greet all customers, complete customer registrations, and schedule customer appointments with consultants. Understanding of POS system and multi-line telephone system. Prioritize and manage multiple tasks. Build relationships with customers through consistent communication throughout the entire life of the event. Help maintain housekeeping standards, hourly sales, and productivity standards.

June, 2007- January, 2008

Sears - Cashier

- Provided excellent customer service to patrons in person and over the phone. Facilitated retail sales, returns, and exchanges. Maintained a clean and orderly appearance of the sales floor. Verified credit acceptance. Operated cash register and balanced drawer using basic math skills.

2006-2007

The Headroom Hair Salon - Receptionist

- Greeted and assisted clients. Scheduled appointments, stocked and ordered products, answered a multi-line telephone system, , and handled cash, credit, and check payments.

2005-2006

ABC Bears - Party Planner

- Organized and co- hosted children’s parties in a friendly and outgoing manner. Scheduled appointments. Organized and arranged party supplies, food, and decorations. Demonstrated the teddy bear building process to children and parents and assisted as needed.

EDUCATION

2009/2012 Lansing Community College - Associates Degree Theater

2008/2009 Lansing Community college - Business Marketing

2008 Everett High School - GED

Involvement in Organizations and Community Programs

Student Leadership Program – 2 years

Student Diversity Program

Theater Studio Program – 3 years

Attended Lansing Community College Board of Trustees Meetings

Over 100 hours of Community Service : Ronald McDonald House, Habitat for Humanity, Susan G. Komen Breast cancer awareness, American Cancer Society, & American Red Cross.

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