Customer Service Manager
Resume:
Dawn Shane
*** ******* ******* ** • Las Vegas, NV 89148
Phone 702-***-**** • E-mail lgmn1n@r.postjobfree.com
Work History:
****-**** *** ******* ****** of Las Vegas
Accounts Receivable and Payable
Oversee collection accounts
Balancing of previous days deposits
Inventory control and purchasing all supplies used in hospital and retail areas.
Perform and maintain period total reports on a daily, monthly, and annual basis
Processing payroll including payroll taxes
Data entry
Filing medical records and business forms
Answer multi line phone system and direct accordingly
Scheduling appointments for multiple doctors
Sort and distribute mail
Customer service
Client education
Merchandising
1998-2003 Retail Manager/Receptionist
Customer service
Merchandising
Client education
Assist Office Manager in daily activities
Period total reports
Completing nightly deposits
Inventory control of both pet store & hospital
Purchasing of medical, boarding, dietary, pet retail, janitorial, and office supplies
Implementing in-house marketing
1997-1998 Receptionist
Customer service
Client education
Merchandising
1994-1997 Animal Foundation
1994-1997 Receptionist/Surgery Technician
Answer phones
Book appointments
Assist veterinarian in surgery
Monitor animals during anesthetic and recovery
1991-1996 McDonald’s Corporation
1993-1996 Shift Manager
Customer service
Instruct crew on proper procedures
Complete daily deposits
Inventory control
Ordering product at proper levels in accordance to sales
1993-1991 Crew Trainer/ Hostess
Training new crew on proper procedures.
Instructed crew on proper procedures.
Ensured all in house marketing was in accordance with corporate standards.
1991-1992 Crew
Customer service
Cash handling.
Computer Software Experience:
Microsoft Word
Microsoft Excel
Microsoft Publisher
Intuit Quickbooks Pro
Internet Explorer
Avimark (veterinary software program)
Education:
Western High School, Las Vegas NV
1993 graduate with honors
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