Customer Service Sales

Karen Merritt

Contact Information

• Ms. Karen Merritt

• 234 Brightwood Rd.

• Wilmington, NC 28409

. 910-***-**** Home Office

• **************@*****.***

• Alternate Phone – 910-***-****

Job Preferences

• Job Type(s): Part Time

• Employment Type(s): Permanent

• Role/Level: Direct contributor

• Occupation: Sales, Administration Support

• Industry: Marketing & Advertising, All

• Desired Titles: Manager, customer service, general office, sales, marketing specialist, lead generation and appointment setter

• Desired Pay: $25,000.00 + per Year

•

• Career Objective:

To obtain a permanent position in marketing, sales and/or customer service. I am especially interested in the B2B and B2C industry. I have over twenty years worth of customer service and sales experience, and am very comfortable with both inside and outside sales and inbound/outbound calling. Any type of strong team environment would be desirable.

Qualifications

• Current Career Level: Mid career

• Years of Relevant Work Experience: 25

• Work Experience –

• World Travel Holdings- Current position-9/09 to present

I am a travel agent primarily in the cruise industry. As a first year agent I exceeded 2 million dollars in sales for the fiscal year; this has never been done in the history of our company.

Coach Light Café-

Manager for a small upscale restaurant that is open 3 days per week: Coach Light Café’ & Wine Bar- 290 W. Pennsylvania Ave., Southern Pines, NC 28387; 910-***-****- Keri Morris, owner/chef

• Company Name: Cloud 10 Corporation – contact for verification Jason Praznik–********@***********.***.

• Job Title/Position – AHP(At Home Professional)

• Start Date : 10/2006

• End Date : 3/2008

• Job Description: T-Mobile To Go customer service; sales role in conjunction with 2-10 Home Buyer’s Warranty- selling extended home warranties and renewing current extended warranties to over 1 million customers throughout the United Sates; did political surveys, Eyemed insurance claims, and Overstock.com Christmas support

• Company Name: Exclaim Marketing – Contact for verification: Joe Bogie- 910-***-**** ext. 1950

• Job Title/Position: Assistant Manager / Trainer

• Location: Southern Pines, NC

• Start Date: 5/2006

• End Date: 10/2006

• Job Description:

Started as home based agent cold calling all across the country for a debt management campaign, and then moved into the brand new call center as the primary contact for all agents. Designed and implemented training guidelines and established the current training program. I handle any issues that arise, as well as run reports each hour on the agents' productivity. I help to motivate and inspire each agent to reach their hourly, daily and weekly goals. I interview, hire and schedule prospective agents, and maintain day to day general operations. I also continue to make calls daily, except when I have new hires doing classroom training.

• Company Name: Pinehurst Auto Group

• Job Title/Position: Internet Sales / Floor Sales

• Location: Southern Pines, NC

• Start Date: 4/2003

• End Date: 5/2006

• Job Description:

Responsible for ALL internet inquiries on new and pre- owned vehicles. Set appointments to demonstrate all aspects of any inquiries, and helped customers decide which vehicle was best for them based on their wants and needs. Handled all paperwork necessary prior to closing the sale. Followed up with customer 1,3 and 10 days after sale to insure complete customer satisfaction. I maintained the highest CSI ratings for the manufacturers of our new vehicles, and with an 85% closing rate on all sales, I was consistently in the top 3 position in sales for my division.

Education

• School Name: University of North Carolina at Wilmington

• Location: Wilmington, NC

Contact this candidate