QUALITY ASSURANCE LEADER

Results-oriented Quality Assurance Leader with 20+ years’ experience and verifiable success. Strong Analytical and Problem Solving ability forms the foundation for being able to continually improve quality, streamline processes and reduce costs. A people-oriented Leader who is able to train, develop and motivate employees to deliver consistently higher performance.

RELEVANT CAREER ACHIEVEMENTS

Leadership

Supervised and directed a project team to review, re-organize and manage the Business Process System Project from initiation to implementation. Analyzed and identified areas for improvement. Results: Web based system with clear roles and responsibilities defined for execution processes with visual flow charts outlining operations. System efficiency increased by 30%.

Directed and teamed with Operation Managers and Manufacturing Supervisors to identify manufacturing processes and procurement practices that were providing no added-value to the bottom line cost. Identified production scraps waste and cycle times not being adhered. Results: Implemented process mapping techniques and efficiency performance reports showed improvements by 30%.

Managed and coached technical staff and internal auditors. Supervised training sessions with each internal trainer, coached technical staff on presentation improvement, and process compliance, monitored and followed up with each trainer. Results: Efficient and consistent training programs and restored confidence in other departments.

Operations/Analytical and Problem Solving

Identified and improved the quality source inspection program. Oversaw and directed the project team from initiation to implementation. Analyzed and identified areas for improvement. Results: Automated the capture of supplier performance data and inspection results. Eliminated the manual process and increased the efficiency by 75%.

Implemented quality management systems recognized by industry standards (ISO 9001, ISO 13485, AS9100, CSA Z299-2/3). Oversaw and directed the project team from initiation to implementation. Analyzed and identified requirement to satisfy industrial standard. Results: Web based quality management system compliance to industrial standard. Maintained success register audit rating above 95% vs 82%.

Enhanced quality level awareness across the organization and divisions by listening to customers and identifying areas of concern, analyzing solutions and creating an action plan to improve customer satisfaction. Results: Internal reviews with customer showed that they were highly satisfied with our solutions and it helped to establish a benchmark.

RELEVANT WORK EXPERIENCE

Satcon Technology Corp., Boston, MA 2010 – 2012 (File Chapter 11)

Director of Global Quality Operations

Roles & Responsibilities

• Manage Quality Manager/Engineers in China, Canada and USA with Quality Inspectors to support internal production processes and maintain supplier quality.

• Coordinate and enhanced customer quality by implementing Voice of Customer (VOC) and improving internal feedback & correction action process.

• Manage Configuration Management team in China and USA for controlling configuration documentation and supporting product life cycle processes.

• Develop and implement internal Quality initiatives and metrics to measure continuous improvement and customer satisfaction.

• Implementing Problem Solving Tools - Flowcharts, Cause-and-Effect Diagram, Pareto Charting and Control Charts to assess and improve processes.

• Prepared department budget and Quality planning for the Quality organization.

• Managed and maintained registration to ISO 9001:2008 STD required by the company, and acted as Management Representative.

• Quality engineering functions in manufacturing in accordance with IPC- 610/620 and ISO 9001:2008 requirements, control non-conforming products, implement ESD, 6S, chairing MRB and implementation corrective /preventive actions and ensure supplier conformance & customer satisfaction.

• Continuously improve Products, processes, customer satisfaction and to achieve excellence in all areas of operations through implementation of Lean Six Sigma methodologies – DMAIC and SIPOC.

• Implementing Supplier Quality Management and monitoring performance on key suppliers, such ExcelStor (GWE), Ampower, Creation Technologies, Sanmina, Columbia Tech, etc.

Consultant – Dir. Quality Management & Business Development 2009 – 2010 (Temp Contract)

Roles & Responsibilities

• Oversee Quality operation in the factory and liaison with Customers.

• Worked on various improvement projects such as implementing AS9100B, Lean training and conducting QMS Audits.

• Developed Sales processes and implemented business development process to enhance current customer requirements and assisted to grow the business.

• Analyzed the sales data and inventory information, and prepared and place purchasing quotation orders.

• Assigned, coordinated and reviewed projects and programs.

• Dealt with customer complaints and handled all RMA issues.

• Delivered presentations on products / services to customers; conducted site visits.

Triton Electronk Ltd., Kitchener, ON 2007 – 2009 (File Chapter 11)

Director of Quality Operations

Roles & Responsibilities

• Lead a team of 10 QA inspectors to monitor internal processes and measure customer requirements.

• Trained employees in IPC standards in SMT assembly process, and identify electronic components.

• Ensured utilized equipment meets applicable safety, compliancy, and Company & Government standards.

• Support continuous product and process improvement projects in all departments using lean six sigma methodologies (DMAIC, DMADV, Kaizen), delivering training and monitoring processes.

• Managed activities necessary to obtain and maintain certification / registration to industry standard required by the company and acted as Management Representative.

• Managed project scheduling and tracking project performance, monitoring and liaison with customers.

• Managed 2 quality engineers and 1 supervisor - Develop and implement internal Quality initiatives and measurements to continuously improve product quality and improve customer satisfaction.

• Generate Quality estimates for proposals, including defining the quality of work on the program, assumptions, labour and non-labour estimates, basis of estimate, and risk identification and identification plans.

• Developed processes and evaluating VA and NVA activities by implementing Process Mapping and using DMAIC to improve the process.

• Planed overall company strategy, Strategic Plan, Operational Plan.

• Defined organizational chart and communicated job descriptions for all authority levels.

• Managed recruitment and development; planning in-house training, outside training, promotion from within, human resource plan, new positions, active recruiting.

• Built up corporate policies, new policies, management input & review.

• Set up standards of performance, performance reviews and performance improvement plans.

• Implemented & reviewed monthly operation reports, quarterly operation reviews and supplemental action programs.

Consultant – Project Engineer 2007 (Temp Contract)

Roles & Responsibilities

• Worked on various projects such as deploying Business Quality Management Systems, new product development, implementing ISO/AS9100 QMS, and training QEs and PMs Personnel.

• Managed the introductions of new products and track their performance to assess the bottom-line of the business.

MacDonald, Dettwiler and Assoc., (MDA) Ltd., Brampton, ON (Formally MD Robotics) 2004 - 2007

Manager, Quality Assurance and Business Process Systems

Roles & Responsibilities

• Led a team of 14 QA Analysts to support program operations.

• Responsible for monitoring Business Process Management System within MDA and at suppliers’ facilities to ensure customer quality expectations were met and AS 9100 standards maintained.

• Worked with cross functional teams at all levels within MDA.

• Implemented CSA Z299.2 QMS for hydro robotic systems.

• Training internal auditors and conducting program audits.

• Conducted supplier quality audits, metallurgical investigations and process improvement trials.

• Trained factory personnel, and provided technical support to Manufacturing.

• Led continuous improvement projects to enhance business process management and production processes by initiating valve stream mapping techniques.

• Implemented ISO 13485 Quality Management System for the medical systems.

• Conducted technical quality reviews with customers (NASA, Lockheed, Boeing, etc.) and held internal communication sessions with operations.

MD Robotics Ltd., Brampton, ON 2000 - 2004

Senior Engineer/Technologist – Product Assurance

Roles & Responsibilities

• Responsible for conducting internal audits to meet AS9100 standard in the Product Assurance department.

• Contributed to the development and implementation of comprehensive quality plans and QA/ QC processes including quality feedback and corrective action/ preventive action system for engineering, manufacturing and service operations, including fields operation and supplier performance

• Prepared written inspection, test procedures, quality manual, procedure manual and work instructions

• Conducted statistical quality control and analysis activities.

• Assisted in implementing and maintaining preventative quality and reliability measurement systems such as return rates, reliability performance, warranty, appraisal failure and scrap cost reductions.

EDUCATION & TRAINING

ELECTRICAL AND ELECTRONIC ENGINEERING

Kingston University, England

Electrical Electronic Diploma, Southall College, England

ASQ Member/ Internal ISO Auditor

Six Sigma Green Belt Cert

IPC - 610 Workmanship Specialist Cert

WHMIS and OHS Training

Program Management Training

Value Stream Mapping Training

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