Project Manager

SHALONDA BEDENFIELD-CAUSEY

** ***** ******

Park Forest, IL 60466

Telephone 708-***-****

***********@*****.***

PROFESSIONAL EXPERIENCE

LAWNDALE CHRISTIAN DEVELOPMENT CORPORATION

PROJECT MANAGER 2008 to Present

Manage all aspects of the Real Estate Development Department including overseeing staff and coordination of each development project.

Coordinate and process multi-million dollar residential and commercial construction draws for clients, including working with lenders, title company, contractors, architects and clients to ensure that all appropriate paperwork is in order; responsible for ensuring draws are in balance and processed in accordance with the construction escrow and the financing requirements.

LIGHTEN-GALE GROUP

FINANCIAL COORDINATOR/OFFICE MANAGER Chicago, IL 2006 to 2008

Coordinate and process multi-million dollar residential and commercial construction draws for clients, including working with lenders, title company, contractors, architects and clients to ensure that all appropriate paperwork is in order; responsible for ensuring draws are in balance and processed in accordance with the construction escrow and the financing requirements.

Assist with the completion of project financing applications.

Provide technical support to office staff.

Provide administrative support to office staff.

Oversee general office operations.

OFF TRACK BETTING (OTB)

OPERATIONS MANAGER Chicago, IL 2004 to 2007

Reported directly to the General Manager with daily reports.

Directed daily staff activities and store operations in order to deliver the highest level of customer satisfaction.

Monitored productivity goals, planning and carrying out promotions, assuming staffing responsibilities.

Managed the facility to insure the execution of the company operating standards and philosophies.

Executed opening, pre-closing, and closing procedures according to the standard.

Managed finances over several departments, collecting monies each day and balancing books.

Maximized sales and measure sales performance on a daily basis by reference to sales reports from the year prior on same day.

Prepared and oversaw marketing activities within company, including sale promotions, merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines.

Supervised staff during shift, implementing successful team-building and morale boosting initiatives to provide an excellent guest experience.

COMMUNITY PONTIAC & COMMUNITY MAZDA Oak Forest, IL 1999-2003

CUSTOMER RELATIONS MANAGER/BUSINESS DEVELOPMENT

Ensured top quality customer services through a complex series of follow-through processes, including heavy phone contact and internal collaborations with other departments.

Designed and implemented a variety of successful promotional campaigns to generate additional sales.

Developed comprehensive technical customer tracking systems, designed to assist sales and service personnel. Program generated correspondence and promotional materials, mailed direct to customers, resulting in 35% increase business.

Community liaison for dealership through networking at the Oak Forest Chamber of Commerce meetings on a regular basis. Maintained high visibility through hosting community awareness events as a public service, resulting in higher traffic flow and an atmosphere of general excitement.

CONTINENTAL AIR TRANSPORT CO., INC. Chicago, IL 1997-1999

RESERVATIONS DEPARTMENT MANAGER

Staffed and managed a seasonally variable staff with a minimum of ten and a maximum of 22 employees.

Monitored performance of incoming and outgoing communications between customers as well as intra-organization of equipment, scheduling and dispatch departments.

Managed department that operated on a 24 hour basis and handled 6,000 in-coming calls per week;

Generated accurate ratio reports which are key to department efficiency.

Prepared weekly production per-employee rations, indicating calls, revenues and bookings per employee per shift.

Increased responsibilities due to corporate acquisition of Lime Services.

Increased accountability for credit card processing and Lost and Found duties.

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