Customer Service

Mary C. Davis

** ******* **. ********, ** ***** • 313-***-**** • ********@*****.***

EDUCATION

Southwestern High School• Detroit, MI Class of 1976

WORK EXPERIENCE

K&G Fashion Superstore • Allen Park, MI June 2003 – Present

Assistant Store Manager/ Visual Men's Department Manager

Facilitates the management of the stores operations, hours and employees:

o scheduling, delegation of tasks, and any issues or concerns

Manages any customer service issues and concerns on site and cultivates a positive environment and shopping experience

Supervises financial management of sales and merchandising

Responsible for the management of inventory

Paradies Metro Ventures • Romulus, MI August 2002 - March 2003

Assistant Manager/ Receiving Manager

Facilitated the management of the stores operations, hours and employees:

o scheduling, delegation of tasks, replenishment o f stock and any issues or concerns

Manages any customer service issues and concerns on site and cultivated a positive environment and shopping experience

Supervises financial management of sales and merchandising

Responsible for the management of inventory

Value City • Livonia, MI June 2000 – August 2002

Team Leader/ Suit Manager

Facilitated the maintenance of the men’s department, hours and employees:

o scheduling, delegation of tasks, and any issues or concerns

Manages any customer service issues and concerns on site and cultivated a positive environment

Supervises financial management of sales, merchandising, and store transactions

Responsible for the management of inventory

SKILLS

Knowledge of department store policies and procedures

Assisted with and managed administrative duties including keeping inventory, customer relations, and employee management

Experience working with diverse populations, including a wide range of cultural backgrounds, ethnicity, age, disabilities, learning styles and lifestyle preferences

Excellent oral and communication skills

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