Customer Service Sales

Edsel Ignacio

**** *. ****** **., ******, CA ****6

714-***-**** (Home), 714-***-**** (Cell), ******@*****.***

Objective: A challenging position that utilizes my organizational skills, ability to communicate ideas, and commitment to perform quality work.

Summary/Skills:

• Effective communication skills: Ability to write clear & concisely and provide effective presentations.

• Thrives in team-oriented work environment.

• Strong analytical skills, problem solving, and attention to detail.

• Proficient in Microsoft Office: Word, Excel, PowerPoint, Access. Ability to type 50 words per minute.

Education:

Bachelor of Science in Business Administration,

Emphasis: Marketing - University of California, Riverside, June 1999.

Certificate in Microsoft Access - California State University, Fullerton, January 2001.

Specialized Studies Certificate in Sales - University of California, Irvine, August 2010

Virtuoso Music (Franchise Partnership), Orange, CA

5/19/2009 to Present

Franchise Owner/Marketing

• Responsible for developing, planning, and managing local business strategies.

• Monitor the effectiveness of marketing campaigns and analyze ROI results.

• Coordinating special events with Operations, Instructors, and Franchise Corporate.

L-3 Interstate Electronics Corporation, Anaheim, CA

8/1/2006 to 5/18/09

Pricing Analyst

• Provided pricing analysis of govt. contractor & commercial RFP's in a manufacturing environment.

• Evaluated basis of estimates and supported internal Contracts and Program Managers with pricing support and proposal audits while adhering to government FAR requirements.

• Present executive level summaries and charts to management in a timely manner.

Con-Way Transportation, Pricing Department, Buena Park, CA

7/26/01 to 07/13/06

Pricing Analyst (Commercial, Business Opportunity, & National Accounts)

• Analyze & construct profitable pricing programs and present pricing and proposal strategy to field account executives, pricing management, and senior staff.

• Process RFP's and involves direct interaction and negotiations with customer bid requests.

• Training of field personnel and analysts on pricing principles including continued mentoring.

Con-Way Transportation, Pricing Department, Buena Park, CA

9/7/00 to 7/25/01

Customer Service Representative

• Handling inbound calls for rate quotes, service center support, and general customer inquiries.

• Assisting analysts in preparing reports and processing RFP’s and freight profiles.

• Administrative duties such as data entry, filing of pricing documents, and special projects.

Sears Roebuck & Co., Orange, CA

10/31/99 to 9/6/00

Commissioned Sales Associate, Consumer Electronics Division

• Responsible for electronic merchandise sales in a retail environment. Consistently achieved departmental and regional sales goals.

• Assisting customers in their selections and guiding them through the sales process.

• Train new sales associates in all areas of sales and customer service.

References: Available upon request.

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