Customer Service Medical Billing
Resume:
Lorraine Grannel
Lauderhill, FL 33313
*********@*******.***
EDUCATION
Florida Career College Pembroke Pines, FL 2009 - 2010
Medical Coding & Billing Specialist - Diploma Program
State Certification 9-30-10 NCCT Inc – National Insurance Coding Specialist
PROFESSIONAL QUALIFICATIONS
Auditing / Accounting and Finance
CMS 1500/UB-04
CPT Coding
Diagnostic Coding
HCPCS
HIPAA
ICD-9-CM Coding
Insurance & Claim Processing
Medical Billing & Collections
Medical Front Office Procedures
Patient Information Management
Patient Registration
Procedural Coding
Typing (Accurate 35 WPM)
SOFTWARE & COMPUTER QUALIFICATIONS
Proficient in all Windows versions
MS Office Excel Spreadsheets
QuickBooks /Accounting
EMPLOYMENT EXPERIENCE
Isle of Capri Casino & Racing Pompano Beach, FL 2007 - 2009
Revenue Auditor
Responsible for the daily audit of gaming and non-gaming paperwork, daily reconciliation of up to $3M in revenues. Examined and evaluated financial and information systems
Responsible for daily paperwork from various locations, read machine meters, scanning of coupons, investigate discrepancies and research and problem solve variances
Conferred with company officials regarding financial and regulatory matters
Training and mentoring of new hires. Prepared detailed reports regarding audit findings.
Created new excel spread sheets in preparation of state audits, excellent with formula’s
Debt Serve Inc. Pompano Beach, FL 2005 - 2007
Accounting Clerk
Collected and analyzed data to detect deficient controls, duplicated effort, fraud or non- compliance with laws, regulations and mgt policies.
Handling an average of $300K daily. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances
Responsible for receiving mail and disbursing payments to creditors
Weekly check run, bank deposits and withdrawal, accounts payable/ receivables
Responsible for daily office operations, credit counseling, customer service, and collections
A New Horizon Fort Lauderdale, FL 2004 - 2005
Data Processor
Serviced an average of 150-300 daily inbound calls
Processed all payments to creditors insuring proper and efficient posted values
Counseled clients on debt management, data entry, billing inquires, online payments, accounts receivables, and creditor relations
ACHIEVEMENTS
President’s List Recipient for maintaining a 4.0 GPA in numerous modules
Directors List Recipient for maintaining a 3.6 GPA overall
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