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Customer Service Management

Hesperia, CA
August 20, 2012

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Lisa Marie Holguin

**** ******* ***. ********, **. 92345

Home: 760-***-****

Entry-Level Administrative Healthcare Assistant


Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.


San Joaquin Valley College – Hesperia, Ca.

Relevant Courses:

• HIPAA Certified


• ICD-9-CM

• Scanning documents

• Communication Skills for Executive Assistants

• Professional Office Procedures

• Microsoft Office Specialist (MOS), 2007

• Keyboarding and Document Formatting•

Key Skills

Office Skills: Office Management

Records Management



Event Management


Front-Desk Reception

Executive Support

Travel Coordination

Computer Skills: MS Word

MS Excel

MS PowerPoint MS Outlook

MS Access



Sears November-2007 to Febuary-2010

Riverside, Ca. 92345 Customer Service

I was there to provide customer service before, during and after a purchase. I took the time

to identify the customer needs by asking questions and concentrating on what the customer

was really saying. Effective listening and giving the customer my undivided attention is what I

enjoyed. All done with the most professional attitude.

Automated Gate Services, Inc. January-2003 to November-2007

Riverside, Ca. 92305 Collections

On top of communicating with overdue customer payments. Made payment agreements, mailed

out past due notices following up with phone calls when necessary. Monthly reports and meetings,

and daily deposits. Along with setting up service calls. Dealing with multi-phone lines all in a

professional office setting.

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