Customer Service Sales
Resume:
Jennifer Herman
*** ****** ***** ************, ** 17257
******.*.********@*****.***
Objective
Energetic professional with retail management experience is seeking a position where my knowledge, experience, and skills can be used for the benefit of a local or state government organization.
Education
Harrisburg Area Community College 2010 –2012
Business Management
Kaplan Institute Completed January 2005
Medical Billing and Coding
Professional Experience
Bartender/Server September 2008 - Present
ShipWreck Pub and Inn, Shippensburg, PA
• Prepares and serves a variety of beverages by mixing ingredients.
• Gathers cash, and tabs in correct amounts.
• Responsible for cash and inventory for the shift worked.
• Responsible for daily operation of the bar, receipt and inventory accountability of inventory.
• Keeps sufficient supplies of items like trays and glassware.
• Excellent customer service and communication skills with co-workers and customers.
• Works diligently to resolve customers concerns and complaints with staff and management support.
Store Manager / Military Clothing and Sales March 2005-June 2008
Army Air Force Exchange Services, Ft. Indiantown Gap, PA
• Managed and trained 25 associates in customer service and merchandising skills.
• Responsible for employee scheduling, purchasing, quality control, interviewing new employees, and customer service.
• Directed door to floor receiving techniques, visual merchandising, and ordering.
• Excellent problem solving skills and mediating.
• Responsible for keeping a right sized inventory with changing troop strengths.
• Operational duties include opening and closing the store, loss prevention procedures, and cash audit.
• Sales Performance - Trained sales associates in visual merchandising skills and the advantage of incorporating their person ideas to increase sales and think like a team.
• Change Management – Cross-trained all associates in store to be able to run the facility in absence of management.
Shift Supervisor/Class Six February 2004 – March 2005
Army Air Force Exchange Services, Carlisle Barracks, PA
• Supervised store, while ensuring products were well stocked.
• Responsible for ordering, receiving, and completing billing for all merchandise.
• Trained in TAM (Techniques of Alcohol Management) to insure all customers were at least 21.
• Trained other associates in facility to ensure optimum customer service.
Summary of Skills
Knowledgeable in Microsoft Word programs and general computer operation
Management Experience
Inventory Accounting
Budgeting
Excellent organizational skills
Loss Prevention
Customer Service Certified
Motor Fuel Compliance
ServSafe Certified
RAMP Certified
References Available Upon Request
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