Manager Customer Service
Resume:
Resume of Professional Qualifications
James Stuart Norris
Sparta, TN 38583
************@*****.***
Job Objective
To create long-term business relationships within the woodworking industry
Work Experience
May 2009- Regalcraft Kitchens-Smithville, Tennessee 37166
Present Account Manager, Southeast: Represent Regalcraft Kitchens and Regalspace Closets, measure, design and quote kitchens in 20/20, submit closet designs for quoting ship products to customers, get credit applications, approve locations, set up closet dealers within my territory, plan travel, maintain a tight travel budget, help assure the products delivery time and quality by working with our plant.
January 2007- Catawissa Trading Company- Catawissa, Pennsylvania 17820
January 2009 Sales Manager, Southeast Territory: Represented four manufacturing facilities for our parent company, Catawissa Lumber and Specialty, traded lumber, cabinet parts and offal products within the industry, managed current accounts within my territory, helped create business by quoting and shopping for customers needs to provide the most economic way to supply product, helped supply samples to our own facilities and to customers to insure product quality and specifications, managed a monthly travel budget, traveled for sales and follow-up calls more than 50% of the time.
January 2006- Self Employed-Sales
January 2007 Represented several companies on a commission basis. I found out customers needs and checked with my sources to find materials that were a cost-effective source to make product.
September2002- Oaks Unlimited- Waynesville, North Carolina 28785
January 2006 Trader: Worked with customers to see their needs, found lumber and offal that met the customer requirements, worked with vendors to meet specifications, worked towards a cost-effective source for the customers finished product
June 1998- MasterBrand Cabinets-Crossville, Tennessee 38555
January 2002 Rough Dimension Lumber (RDL)-Molding Buyer: Searched for
Offal, worked with vendors to recover material and process blanks to MBCI’s specifications, maintained relationships, determined monthly RDL requirements, processed purchase orders, purchased factory supplies, managed employee cabinet purchases
Professional Associations
Crossville Noon Rotary, Crossville Jaycees, National Hardwood Lumber Association (NHLA), Indiana Hardwood Lumber Association (IHLA), Appalachian Lumberman Club, Kentucky Forestry Institute Association (KFIA)
Accomplishments
Purchased $6,000,000 in raw materials and reduced purchasing costs by $80,000, worked with vendors to increase yield, which provided $120,000 savings, increased RDL volumes from 5% of production to 20% in two years
May 1994- Cellular One- Crossville, Tennessee 38555
April 1998 Commercial Account Executive: Established commercial accounts, sold cellular service, maintained customer relations, maintained customer files, made customer service calls and a follow-up system
Accomplishments
GTE’s Winner 3 consecutive years
July 1993- Rains Agency- Jamestown, Tennessee 38556
May 1994 Property and Casualty Agent: Sold home and auto policies,
processed claims, and maintained an accurate filing system
January-June
1993 Clothing World- Cookeville, Tennessee 38501
Assistant Manager: Helped customers select clothing and made bank transactions
1989-1993 B & F Company- Panama City, Florida 32401
(Summers) Assistant: Helped real estate dealer buy, sell, and remodel property
Computer Skills
20/20 Designs, Microsoft Word, Microsoft Excel and ALMS (Aristokraft Lumber Management System)
Professional Education
Tennessee Technological University-Cookeville, Tennessee 38505
Bachelor of Science in Business Administration- May 1993 Major: Finance
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