alicia

ALICIA L ERVIN

ROANOKE, TX *****

CELL 817-***-****

***********@*****.***

SUMMARY

Excellent development and maintenance of administrative processes that reduce redundancy improve accuracy and achieve organizational objectives; ability to meet the needs of patrons, dependable, hard working, reliable, and punctual; committed to customers, and attention to detail, professionalism, and data entry; strong written and oral interpersonal skills.

PROFESSIONAL EXPERIENCE

WELLS FARGO HOME MORTGAGE, Bedford, TX 2008-2011

BSG - Loan Document Specialist 2

Receipting of incoming loan files; working with loan officers on quality loan submissions; working with vendors for file setup

Provided direct employee training

Mailed out over disbursement checks to trust account

Make sure that all VA appraisers (Government appraisals) get paid in timely manner

Answer inbound calls and directed calls from customers and Home Mortgage Consultants

Assist Mortgage Specialist with the Following Duties:

Customer welcome calls

Received approval conditions which came through Trailing Mail

Ordering Loan Payoff’s

Ordering Verification of Employment

Ordering CAIVRS

Ordering Title Work and Home Owners Insurance

Ordering Credit Report Supplements

Loss Mitigation (2010-2011)

Switched for 3mo. To loss mid helping others achieve keeping their homes and lowering payments the customer can afford

Reviewed documents

Analyzed story’s in efforts to receive all documentation needed

ALLIANCES ANIMAL HEALTH CENTER, Keller, TX. 2007-2008

Receptionist

Answering multiple phone lines and Setting appointments

Checking clients in and out

Cleaning

Responsible for ordering, refilling medications and Stocking supplies

Responsible for data entry, receiving and filing records and new documentation for patients

Managed financial bookwork including cash bank deposits, Reconciliation of cash receipts and entering credit card transactions

MICHAEL'S ARTS AND CRAFT, Hurst, TX 2003-2007

Lead Sales Associate

Advised customers on the location, selection, price, and use of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future

Involved with all aspects of customer service and order entry including solving problems, answering questions, and working with customers to ensure fantastic service

Processed all manufacture damage claims and return authorizations for in transit and defective merchandise

Maintained records such as inventory, personnel, ordering supplies and stocking received merchandise

Compared product labeled, tags, and tickets; shipping manifests; purchase ordered; and bills of lading to verify that the contents, quantity, and weight of shipments is accurate

Answered phone’s and answer Customer Service questions

Managed all cash, check and credit card transactions

MJ DESIGNS, City ST 2002-2003

Cashier/Customer Service

Advised customers on the location, selection, price, and use of goods available from the store

Managed all cash, check and credit card transactions

Receiving and stocking all new products

EDUCATION

Northwest High

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